Teen Customer Service Jobs (NOW HIRING)

$18.25 - $22.00 Hourly

• Stevenson Middle School
• Leeward YMCA **
• McKinley High School ***

Teen Leaders serve as positive role models and trusted mentors, supporting teens’ growth both during and beyond structured program activities. This role is centered on building meaningful relationships, creating a welcoming space, and helping teens feel seen, supported, and motivated.

Teen Leaders are responsible for the daily supervision of participants and actively assist in planning, developing, and leading engaging, high-quality program activities aligned with the program model. Activities may include physical education, community-building time, college and career exploration, academic support, and enrichment opportunities. Teen Leaders engage participants through conversation, games, and mentorship; encouraging confidence, teamwork, and positive decision-making. This position reports directly to the Teen Coordinator

• Lead after-school activities, including physical education, community time, college and career exploration, and academic support, ensuring a safe and nurturing environment for students.
• Assists Site Coordinators and Youth Directors in the overall program operation and supervision of participants while adhering to program policies and standard operating procedures.
• Develop and implement student-centered clubs and programs that promote cultural understanding, inclusion, and leadership development for students.
• Attend all general and site staff meetings and training sessions and give Be open to criticism, suggestions, and training from other staff.
• Assist with the responsibility to ensure all facilities, equipment, and supplies at the site are maintained/good/organized/clean.
• Ensure the success of students by providing individualized support and feedback.
• Participate in professional development opportunities to enhance knowledge and skills in youth development and program management.
• Contribute to the development of our program by suggesting new ideas, participating in staff meetings, and providing feedback on program improvements.
• Maintain accurate records of student attendance, progress, and incident reports.
• Participate in ongoing quality improvement initiatives to ensure the highest standards of program quality and student success.
• Exemplifies the core values of Caring, Honesty, Respect, and Responsibility.
• Performs other duties as assigned.

Skills/Knowledge:

• Experience engaging middle and high school youth in recreation, leadership development, service learning, civic engagement, and college/career readiness.
• Skilled in group or classroom management, with an understanding of teen development and effective group dynamics.
• Demonstrates mature judgment, sound decision-making, and the ability to lead by example.
• Collaborative and flexible mindset that values youth voice and supports areas beyond personal expertise.
• Strong interpersonal and customer service skills; well-organized and able to multitask in a dynamic environment.
• Culturally responsive, with experience working with diverse populations and building authentic relationships across backgrounds.
• Proficient in Microsoft Word, Excel, and general office software; familiarity with PowerPoint, Publisher, and additional applications preferred.

Education/Training:

• High school diploma or equivalent. Current enrollment in or graduation from a higher education program preferred.
• Strong communication and organizational skills required.
• Experience facilitating teen group activities preferred.
• CPR, AED, and First Aid certified (training available upon hire).

• Free Y membership with employment 
• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

**Y Club positions and its pay are dependent on the availability of funds and continuation of the contracted program. The current contract provides programming for August 2025 - July 2026 with the likely possibility of extension for an additional year (until July 2027).
***All 21CCLC positions are dependent on the availability of funds and continuation of the 21CCLC contract. The current contract provides programming for the following three school years (2025-2026, 2026-2027, and 2027-2028) with the possibility of extension for an additional two years (2028-2029 and 2029-2030).

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