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Technology Relationship Manager Jobs in Virginia

STI

IT Customer Relationship Manager

Richmond, VA · On-site

Job Title: IT Customer Relationship Manager Location: Richmond, VA/Hybrid Duration: 12+ months **local candidates required due to onsite requirement **first round of interviews via Teams. Second ...

ChemTreat

IT Business Relationship Manager

Glen Allen, VA · On-site

$140K - $150K/yr

Reporting to the Business Systems Analysis Manager, the IT Business Relationship Manager (BRM) serves as the strategic liaison between Information Technology and assigned business units. This role is ...

ChemTreat

IT Business Relationship Manager

Glen Allen, VA · On-site

$140K - $150K/yr

Reporting to the Business Systems Analysis Manager, the IT Business Relationship Manager (BRM) serves as the strategic liaison between Information Technology and assigned business units. This role is ...

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Technology Relationship Manager information

What does a Technology Relationship Manager do?

A Technology Relationship Manager acts as a bridge between a company's technology teams and its business units or external clients. They are responsible for understanding the technology needs of stakeholders, facilitating communication, and ensuring that technology solutions align with business goals. Their role often includes managing expectations, resolving conflicts, and helping both technical and non-technical teams work together effectively. They may also help with vendor management, project delivery, and identifying opportunities for technology improvements.

How does a Technology Relationship Manager typically collaborate with cross-functional teams to ensure successful project delivery?

A Technology Relationship Manager (TRM) plays a key role in bridging the gap between IT and business units. They regularly coordinate with stakeholders from various departments, such as product development, operations, and finance, to align technology solutions with business goals. This involves facilitating meetings, managing expectations, and translating technical requirements for non-technical audiences. TRMs also help resolve issues that arise during project implementation and ensure clear communication across all parties involved, contributing to smoother project delivery and stronger interdepartmental relationships.

What are the key skills and qualifications needed to thrive as a Technology Relationship Manager, and why are they important?

To thrive as a Technology Relationship Manager, you need a solid understanding of IT solutions, project management, and business analysis, typically supported by a bachelor's degree in information technology or a related field. Familiarity with CRM platforms, ITIL frameworks, and project management tools like Jira or ServiceNow is common in this role. Strong interpersonal skills, negotiation, and the ability to communicate complex technical concepts to non-technical stakeholders set top performers apart. These competencies are vital for fostering collaboration, aligning technology initiatives with business goals, and ensuring client satisfaction.

What is the difference between Technology Relationship Manager vs Technical Account Manager?

AspectTechnology Relationship ManagerTechnical Account Manager
Primary FocusBuilding strategic client relationships and aligning technology solutions with business goalsProviding technical support, troubleshooting, and ensuring product success for clients
Required SkillsCommunication, relationship management, technical understanding, project coordinationTechnical expertise, problem-solving, customer support, product knowledge
Work EnvironmentClient-facing, strategic meetings, cross-department collaborationCustomer support teams, technical troubleshooting, product implementation
Industry UsageIT services, software companies, tech consultanciesSoftware vendors, SaaS providers, tech support firms

While both roles involve working with technology and clients, the Technology Relationship Manager focuses on strategic relationship building and aligning technology solutions with business needs. In contrast, the Technical Account Manager emphasizes technical support, troubleshooting, and ensuring product success. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

Technology Relationship Manager jobs near you
Infographic showing various Technology Relationship Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

IT Customer Relationship Manager

Richmond, VA • On-site

RIT Solutions, Inc.
Recruiting and Staffing Services • 201 - 500 employees
Learn more about RIT Solutions, Inc.external

Full-time

Re-posted 4 days ago

Job description

Job Summary:
RIT Solutions, Inc. is seeking an IT Customer Relationship Manager to facilitate communication between IT and agency leadership. The role involves building relationships with business partners, managing escalations, and ensuring successful delivery of IT products and services.
Responsibilities:
• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Qualifications:
Required:
• Bachelor's degree or six (6) years or more of related experience.
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements.
• Strong communication skills in writing, speaking and presenting with leadership of all levels.
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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