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Technology Helpdesk Jobs in Wisconsin (NOW HIRING)

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

L&S Electric, Inc.

Help Desk Specialist

Schofield, WI · On-site

Monitor and respond quickly and effectively to requests received through the IT helpdesk system * Respond to end user queries by phone, email, and in person * Create step-by-step training material ...

Wisconsin

Help Desk Supervisor

Menomonie, WI · On-site

This position also serves as the Helpdesk Supervisor for the Client Technology Services team. Duties include supervising student employees, monitoring the ticketing system to ensure timely service to ...

Wisconsin

Technology I - Help Desk

Superior, WI · On-site

$19.25 - $25.75/hr

Technology I - Help Desk Job Category: Student Hourly Job Profile: Student Help Job Summary: About this Job Are you looking for a challenging, yet funjob to hone your customer service skills ...

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Technology Helpdesk information

Infographic showing various Technology Helpdesk job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Helpdesk Technician

Sturtevant, WI • On-site

Horizon Retail Construction
Construction • 201 - 500 employees
Learn more about Horizon Retail Constructionexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About Horizon Retail Construction:
Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.
Key Responsibilities:
  • Responsible for maintaining help desk tickets
  • Set-up and deploy equipment to new office and field employees
  • Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
  • Identify hardware and software technical issues and malfunctions
  • Provide training to end users as well as create and maintain training manuals
  • Perform physical inventory, minor hardware repair, equipment delivery, and testing
  • Assist with IT projects and business initiatives
  • Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
  • Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
  • Basic server access to create/modify/terminate user accounts, phone management, etc.

Summary of Qualifications:
  • Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
  • Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
  • Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
  • Ability to work in a team environment to meet critical deadlines
  • Experience with Apple devices such as iPhones and iPads
  • Previous customer service experience

Preferred Skills:
  • Experience with Ticket and Asset Management software (e.g., Lansweeper)
  • Someone who has good written, oral, listening skills and customer service
  • Power Automate Experience

What We Offer:
Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:
  • Medical, dental, vision, and life insurance
  • Paid time off and paid holidays
  • Flexible spending account (FSA)
  • 401(k) with company match
  • Career development opportunities

Ready to build your future with us? Apply today and become a part of the Horizon team.

Apply