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Technology Director Managed Services Jobs (NOW HIRING)

Socket.dev

IT Director

Las Vegas, NV · On-site

Description IT Director Join GGRM Law Firm, Nevada's premier injury law firm, as an IT Software ... management, and cost control across licensing, infrastructure, and services * Evaluating build ...

ACME CO.

IT Director

New York, NY · On-site

The IT Director will be responsible for overseeing all aspects of our IT infrastructure, systems ... Vendor Management: Build and maintain relationships with IT vendors and service providers ...

Isaacs & Isaacs PSC

IT Director

Louisville, KY · On-site

The IT Director will report to the Chief Executive Officer and collaborate closely with executive ... Manage relationships with IT vendors, technology partners, software providers, and service ...

Leapros Skilled Trades

IT Director

Moorpark, CA · On-site

$160K - $200K/yr

The IT Director leads the technology department by developing and executing strategic IT roadmaps ... Negotiate vendor contracts and manage procurement processes for hardware, software, and services.

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

Director of Information Technology & Business Systems Position Summary The Director of Information ... Service, Production, Supply Chain, Finance, and Executive Management. • Lead ERP upgrades ...

CEG Solutions

Director of Technology

Arlington, VA · On-site

This role oversees a small internal IT staff and manages the company's outsourced Managed Service Provider (MSP). The IT Director is not expected to perform hands-on technical tasks; instead, they ...

Wellness Pet Company

IT Director

Burlington, MA

What You'll Accomplish The IT Director will provide strategic and operational leadership across ... Manage external technology partners, vendors, consultants, and service providers, ensuring ...

JS Consulting

Global IT Director

Shelby Township, MI · On-site

Cybersecurity & Risk Management * Provide strategic direction for global cybersecurity programs ... Align IT capabilities to support CSR initiatives such as energy monitoring and emissions tracking.

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Technology Director Managed Services information

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$43.5K

$116.8K

$201K

How much do technology director managed services jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technology director managed services in the United States is $116,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What does a technology director managed services do?

A Technology Director of Managed Services oversees the delivery of IT services and solutions to clients, ensuring systems run smoothly, securely, and efficiently. They manage teams responsible for maintaining networks, infrastructure, and support, and work closely with clients to understand their business needs. Their responsibilities include strategic planning, service improvement, and ensuring compliance with industry standards. They also stay current with emerging technologies to keep their organization competitive.

What are the key skills and qualifications needed to thrive as a technology director managed services, and why are they important?

To thrive as a Technology Director Managed Services, you need deep expertise in IT infrastructure, service delivery management, and strategic planning, often backed by a bachelor’s or master’s degree in IT or related fields. Familiarity with ITIL frameworks, cloud platforms, managed services tools, and certifications like ITIL, PMP, or relevant vendor credentials is typically required. Exceptional leadership, communication, and problem-solving skills help drive team performance and client satisfaction. These capabilities are crucial for ensuring reliable service delivery, operational efficiency, and the ability to lead teams through complex technical challenges.

What are some common challenges technology directors managed services face when supporting multiple clients?

Technology Directors in Managed Services often juggle the needs of several clients, each with distinct systems, priorities, and security requirements. Balancing these diverse demands while maintaining consistent service quality can be challenging, especially during periods of rapid technological change or outages. Effective communication, strong organizational skills, and proactive problem-solving are essential to managing expectations and delivering tailored solutions across multiple environments. Building strong client relationships and staying current on industry best practices also help mitigate challenges and foster long-term success.

What is the difference between Technology Director Managed Services vs Network Operations Center (NOC) Manager?

AspectTechnology Director Managed ServicesNetwork Operations Center (NOC) Manager
CredentialsIT certifications, management experienceNetworking certifications, technical expertise
Work EnvironmentOversees multiple client accounts, strategic planningMonitors network performance, incident response
Employer & IndustryManaged service providers, IT firmsTelecom, large enterprise IT departments

While both roles focus on IT infrastructure, the Technology Director Managed Services oversees overall client solutions and strategic planning, whereas the NOC Manager concentrates on real-time network monitoring and incident management. The former has broader managerial responsibilities, while the latter is more technically focused on network operations.

What are popular job titles related to Technology Director Managed Services jobs?

For Technology Director Managed Services jobs, the most frequently searched job titles are:

IT Director

Las Vegas, NV • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

Other

Posted 18 days ago

Key responsibilities

  • Own and manage the Firm-wide technology roadmap, including planning, progress tracking, and risk management.

  • Oversee the IT project portfolio, vendor relationships, and contract negotiations to ensure service levels and cost control.

  • Manage the Firm's security posture, business continuity, and disaster recovery plans, including incident response coordination.

Job description

Description

IT Director

Join GGRM Law Firm, Nevada's premier injury law firm, as an IT Software Director and play a key role in advancing the technology that supports our mission of helping injured Nevadans. For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to achieving maximum recovery and restoration for our clients. As part of our team, you’ll help build and maintain the systems that allow our legal professionals to serve clients effectively and with compassion. GGRM offers a supportive, team-oriented environment where your contributions are valued, and your professional growth is encouraged. We also provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a healthy balance between personal and professional commitments.

Position Summary

The IT Director owns technology strategy, governance, and execution for the Firm. Reporting to the Chief Operating Officer, the IT Director sets the technology roadmap, owns the IT budget and vendor portfolio, governs security and business continuity, and delivers results through the IT department: an IT Manager who runs the operations subdivision (systems administration, networking, cybersecurity, helpdesk, and case management platform administration) and two directly supervised individual contributors covering data analytics and internal software development. The role requires enough technical depth to make sound architecture, security, and purchasing decisions, and enough leadership range to develop managers and communicate clearly with executives and attorneys who are not technical.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

  • Owning the Firm-wide technology roadmap: translating Firm goals into multi-quarter IT plans and keeping leadership informed of progress, risk, and trade-offs
  • Setting IT policies, standards, and governance
  • Advising the Chief Operating Officer and Firm leadership on technology opportunities and risks, including AI adoption, automation, and data strategy
  • Owning the annual IT budget, including forecasting, variance management, and cost control across licensing, infrastructure, and services
  • Evaluating build-versus-buy and renew-versus-replace decisions in business terms and presenting them to leadership
  • Owning relationships and contract negotiations with the Firm's technology vendors, including the case management platform, Microsoft, network and security vendors, the data platform, telecom, and internet service providers
  • Holding vendors accountable to service levels and commercial terms; driving renewals, consolidations, and exits
  • Overseeing the IT project portfolio, run in Azure DevOps using Scrum; ensuring initiatives are prioritized, resourced, and delivered without micromanaging execution
  • Sponsoring major initiatives such as platform migrations, data platform buildout, and internal application development, and clearing obstacles for the teams delivering them
  • Owning the Firm's technology security posture, executed through the IT Manager and coordinated with the Security & Compliance Manager; cybersecurity is a function within IT operations, not a separate department
  • Governing business continuity and disaster recovery across all Firm offices, including incident response readiness and executive communication during incidents
  • Hiring, developing, and evaluating the IT Manager, IT Data Specialist, and IT Software Dev Specialist; building a healthy, accountable team culture across in-office and remote staff
  • Developing the IT Manager as a leader and establishing clear lanes between strategic and operational work
  • Directly supervising the Firm's data analytics function (Power BI reporting on a Snowflake data warehouse) and internal software development (web applications integrating with the case management platform); setting priorities and quality standards for both
  • Ensuring that GGRM policies and procedures are upheld
  • Reviewing and approving time off requests
  • Attending regular meetings with the Chief Operating Officer
  • Participating in administrative staff meetings and leadership team meetings
  • Performing other duties as assigned
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience
  • 8+ years of progressive IT experience, including 3+ years leading IT teams with responsibility for hiring, performance management, and budgets
  • Demonstrated ownership of IT strategy, vendor relationships, and a project portfolio at the department level
  • Working fluency in ITIL, Scrum/Agile, or comparable IT service management and delivery frameworks, applied in a leadership capacity
  • Strong executive communication skills: able to explain technical decisions, risk, and spend to non-technical leadership
  • Ability to work fully on-site at the Firm's Las Vegas headquarters
  • A valid Nevada driver's license, valid driver's insurance, and proof of driving record
  • Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
Preferred Qualifications (Knowledge, Skills, and Abilities)
  • Master's degree or MBA
  • Professional certifications such as ITIL Foundation or above, PMP, CISM, CISSP, or Certified ScrumMaster
  • Experience leading IT in a law firm, professional services firm, or other regulated or compliance-sensitive industry
  • Experience managing people-managers, not only individual contributors
  • Familiarity with the Microsoft cloud ecosystem (Microsoft 365 E5, Intune, Azure, Defender) and multi-site network environments
  • Experience overseeing data/BI functions or internal software development teams
  • Bilingual in English and Spanish
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