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Job Title: Career Advisor (Case Manager) - Vietnamese speaking

Program: WIOA Title I - Adult & Dislocated Worker

Reports To: Supervisor

Location: Orange County, CA 

Employment Type: Full-Time, Exempt

Work Environment: 100% Onsite

About Career TEAM

Career TEAM is a nationally recognized, high-tech workforce development company that combines innovative technology with expert workforce professionals. Our team, including career advisors (case managers), job developers, trainers, designers, and engineers, work collaboratively to deliver solutions that address today's workforce challenges. We are driven by a shared mission to accelerate the human condition.

Position Summary

The Career Advisor (Case Manager) provides intensive case management and career counseling services to participants enrolled in the WIOA Title I Adult and Dislocated Worker programs. This role supports individuals in identifying employment goals, overcoming barriers, and achieving sustainable employment outcomes. The Career Advisor ensures accurate documentation, high-quality service delivery, and compliance with all federal, state, and local workforce development policies while delivering participant-centered, strengths-based services.

Career TEAM is seeking dynamic Career Advisors (Case Manager) to serve Adults and Dislocated Workers through the Workforce Solutions system in Orange County. The ideal candidate works well independently, maintains strong partner relationships, and thrives in a fast-paced, customer-focused environment.

Key Responsibilities

Participant Engagement & Case Management

Provide intensive case management services to registered customers within the One-Stop Workforce system.

Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.

Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.

Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OAs)Summaries.

Maintain regular contact with participants through in-person, virtual, and telephone appointments and provide a substantial service.

Provide quality documented case management for your clients

Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.

Two documented client interactions per client per month.

Provide job development and assist participants in unsubsidized job placement earning a livable wage.

Will carry up to 80 active participants, follow-up participants will be up to 100

Employment & Training Services

Assist participants with job readiness activities, including resume development, interview preparation, job searches, and career exploration.

Have an understanding of LMI trends, demand occupation criteria and the State of California's Eligible Training Provider List (ETPL) and I-TRAIN to enhance placements.

Provide labor market information and support participants in identifying appropriate career pathways.

Counsel participants on job opportunities, training programs, and supportive services.

Coordinate referrals to training, work-based learning activities, on-the-job training, work experience, or apprenticeships.

Complete Individual Training Account (ITA) documentation and other required forms for participants entering training.

Monitor participant progress in training or employment and address emerging barriers.

Supportive Services & Financial Assistance

Determine eligibility for supportive services in accordance with WIOA guidelines, including making appropriate referrals, tracking progress, and maintaining attendance records.

Process and document supportive service and ITA requests accurately and timely.

Ensure services are necessary, reasonable, and appropriately documented to support employment outcomes.

Documentation & Compliance

Maintain accurate, complete, and timely case files in CalJOBS and other required data systems.

Ensure compliance with WIOA regulations, local and state policies, and program performance requirements.

Participate in file reviews and audits and implement corrective actions as required.

Protect confidential participant information and adhere to data privacy standards.

Provide retention and follow-up services for a twelve (12) month period, with follow-up commencing immediately after employment begins or program exit.

Collaboration & Communication

Collaborate with supervisors, quality assurance staff, and workforce partners to ensure coordinated service delivery.

Use Labor Market Information (LMI) to assist job seekers in making informed decisions about job training and career pathways.

Conduct orientations, workshops, job clubs, and group presentations for participants.

Participate in staff meetings, training, supervision, and professional development activities.

Meet or exceed program benchmarks and complete all required reports.

Support program initiatives, performance goals, and continuous improvement efforts.

Perform other duties and projects as assigned.

Minimum Qualifications

High School Diploma or GED required; post-secondary education preferred.

Minimum of 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services.

Experience interpreting and applying policies and procedures.

Proficiency with Microsoft Office and Google Workspace (Word, Excel, PowerPoint, Outlook).

Demonstrated ability to work effectively in a fast-paced, team-oriented environment.

Strong interpersonal, organizational, time-management, and problem-solving skills.

Excellent verbal and written communication skills.

Ability to work with a culturally diverse population with cultural sensitivity and professionalism.

Ability to motivate participants and serve as a positive role model.

Full professional fluency in Vietnamese, including the ability to communicate effectively in speaking, reading, and writing.

Preferred Qualifications

Experience with WIOA, TANF, or other workforce development programs.

Experience with CalJOBS or similar case management systems.

Experience in recruiting, outreach, or marketing services.

Valid California Driver's License and reliable transportation.

Hourly Wage:

$28 an hour

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time