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Technical Support Programmer Jobs in California (NOW HIRING)

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development * Experience at an early-stage startup, or familiarity ...

As a Technical Support Engineer, you will triage customer tickets, perform initial debugging, resolve issues independently or elevate to engineering, and contribute to support automation systems ...

Factory is bringing autonomy to software engineering, and they are seeking a Technical Support Engineer to ensure customers get maximum value from their developer-centric platform. The role involves ...

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field * Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years ...

As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your ...

As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical ...

Responsibilities The Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale ...

Responsibilities The Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale ...

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field * Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years ...

As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical ...

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Technical Support Programmer information

What cities in California are hiring for Technical Support Programmer jobs?

Cities in California with the most Technical Support Programmer job openings:

Technical Support Engineer

Sunnyvale, CA • On-site

$100K - $140K/yr

Full-time

Re-posted 3 days ago


Job description

This role requires professional fluency in Mandarin Chinese.
About the Role
We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across distributed systems, data platforms, and Linux environments.You will work closely with customers and internal engineering teams to resolve complex technical issues, ensure platform stability, and support successful system deployment and operations.
What You'll Do
  • Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
  • Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
  • Deploy, configure, and support big data clusters in customer environments
  • Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
  • Diagnose issues across application, infrastructure, networking, storage, and performance layers
  • Collaborate with engineering teams to escalate and resolve complex production issues
  • Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
  • Contribute to documentation localization and internationalization efforts
What You Bring
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
  • 3~5 years of experience supporting big data products or enterprise SaaS platforms
  • Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
  • Experience working in Linux environments, including debugging networking, storage, performance, and security issues
  • Solid SQL skills and hands-on experience with MySQL
  • Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
  • Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
  • Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Nice to Have
  • Familiarity with distributed data processing frameworks such as Flink or Trino
  • Experience with container technologies (Docker, Kubernetes)
  • Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)