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Technical Support Operations Manager Jobs in Phoenix, AZ

Inizio Evoke

Technical Delivery Manager

Tempe, AZ · On-site

$115K - $125K/yr

Support Operations Coordination * Coordinate routine technical support work across platform ... Working knowledge of Kanban flow, backlog management, WIP tracking, blocker management, and ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

... Management Groups. Will be responsible for performing Operational Readiness Testing (ORT) on ... BVOIP Technical Support Application : 3 Years. Customer Premise Equipment such as PBX, routers ...

Illumia, LLC

Technical Support Engineer

Scottsdale, AZ · On-site

You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly ...

New

KLA Corporation

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Services organization partners with our field teams and customers in all business sectors to ...

Orbotech

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Services organization partners with our field teams and customers in all business sectors to ...

KLA-Belgium

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Manages the operational success of a customer portfolio, guided by company objectives and customer ...

KLA Corporation

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Services organization partners with our field teams and customers in all business sectors to ...

Orbotech

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Services organization partners with our field teams and customers in all business sectors to ...

Orbotech

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Services organization partners with our field teams and customers in all business sectors to ...

RXinsider LTD.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst The Account Specialist is an integral member of the Client Services team ... Manages the operational success of a customer portfolio, guided by company objectives and customer ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Manages the operational success of a customer portfolio, guided by company objectives and customer ...

Orbotech

Technical Support Engineer

Chandler, AZ

$32.50 - $55.25/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Services organization partners with our field teams and customers in all business sectors to ...

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Showing results 21-40

All JobsTechnical Support Operations JobsTechnical Support Operations Manager JobsTechnical Support Operations Manager Jobs in Phoenix, AZ

Technical Support Operations Manager information

See Phoenix, AZ salary details

$29.3K

$85.3K

$146.5K

How much do technical support operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support operations manager in Phoenix, AZ is $85,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $103,300.00 per year, depending on experience, location, and employer.

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

Infographic showing various Technical Support Operations Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $85,304 per year, or $41 per hour.

Technical Support Manager (Application Support)

Tempe, AZ

Prosum
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Prosumexternal

Full-time

Re-posted 18 days ago

Job description

Company Description

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Job Description
Responsibilities
  • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
  • Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
  • Suggest various service and product enhancements

Qualifications

Requirements for the Role

  • 2+ years technical support for SaaS-based software
  • 3+ years working with one of the following: JavaScript, Python, or Java
  • Experience with:
  • Troubleshooting through browser tools
  • Linux text processing tools
  • Writing SQL queries

Nice to Haves:

  • Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
  • MongoDB, Hadoop, or Atlassian product experience
  • AWS- working knowledge
Additional Information

All your information will be kept confidential according to EEO guidelines.

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