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Technical Support Operations Manager Jobs in Montana

PharMerica

Pharmacy Operations Manager

Great Falls, MT · On-site

Support the Pharmacy Director in managing personnel matters, including staffing, performance, and ... Oversee operational quality initiatives and cost containment strategies, including pre-packaging ...

PharMerica

Pharmacy Operations Manager

Great Falls, MT · On-site

Support the Pharmacy Director in managing personnel matters, including staffing, performance, and ... Oversee operational quality initiatives and cost containment strategies, including pre-packaging ...

Walgreens

Pharmacy Operations Manager

Whitefish, MT · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise ...

Walgreens

Pharmacy Operations Manager

Helena, MT · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise ...

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Technical Support Operations Manager information

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

Infographic showing various Technical Support Operations Manager job openings in Montana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Service Operations Manager

Bozeman, MT • On-site

A-Core Concrete Specialists
Construction • 201 - 500 employees
Learn more about A-Core Concrete Specialistsexternal

Full-time

Retirement, PTO

Re-posted 12 days ago

Job description

SERVICE OPERATIONS MANAGER
Why A-Core?
A-Core Concrete Specialists is actively seeking reliable and hardworking individuals with a passion to work for one of the largest and fastest growing companies in the industry. Our unified team has demonstrated that the only limits on achievement are those that we place on ourselves!
The Service Operations Manager is responsible for overseeing all operational aspects in our Bozeman, Montana branch. This individual needs to ensure projects are assigned, dispatched, completed safely, on time, and within budget. This role requires the individual to have a blend of technical knowledge, leadership skills, strategic planning, excellent communication skills and is self-motivated and punctual to manage both field and office operations efficiently and effectively.
The ideal candidate needs to be a critical thinker who can analyze the situations and make sound decisions. The candidate should be well-versed in construction processes and procedures and able to coordinate a team of different specialties to achieve the best results in the allotted timeframes. The ideal candidate will have an analytical mind and great organizational skills. The goal will be to ensure all projects are delivered on time according to requirements and within planned budgets.
Responsibilities:
  • Monitor and coordinate all concrete cutting projects from initiation to completion, ensuring adherence to specifications, timelines, and safety standards.
  • Determine and supervise field crews, schedule personnel, and manage equipment and materials from start to finish ensuring optimal workforce deployment across job sites while paying attention to budgetary limitations.
  • Enforce strict safety protocols, conduct site safety audits, and ensure compliance with OSHA and company safety policies; address unsafe conditions immediately.
  • Act as the primary point of contact for clients, addressing concerns, managing expectations, and ensuring high levels of customer satisfaction.
  • Track project costs, review invoices, and adjust budgets to maintain profitability.
  • Oversee equipment maintenance schedules, track tool and material inventory, and coordinate timely delivery of supplies to job sites.
  • Identify inefficiencies in service delivery, implement process improvements, and use data analytics to measure performance and drive continuous improvement.
  • Provide coaching and training to field supervisors and crews, develop performance plans, and support employee retention and career growth.

Required Skills & Qualifications:
  • Pass DOT Physical
  • CDL - highly recommended
  • Pass background check (for some projects)
  • Must pass Drug Screen (Required)
  • Valid Driver's License (Required)
  • Must have a good driving record (MVR)
  • Proven experience in construction or industrial services, preferably in concrete cutting, demolition, or related fields. Strong understanding of construction procedures, project management, safety regulations, and construction logistics.
  • Proficiency in scheduling software, fleet/equipment tracking systems, and financial management tools.
  • Excellent communication, problem-solving, and leadership abilities.
  • Ability to work in fast-paced, high-pressure environments with frequent site visits.
  • Experience in managing and leading others.
  • In-depth understanding of construction procedures and material and project management principles.
  • Needs to have mechanical skills to work on equipment (smaller tools).
  • Must have great communication, scheduling, delegating, problem solving and leadership skills
  • Excellent organizational and time management skills, self-motivated and punctual.

Benefits:
  • A-Core offers a benefits package that includes paid time off when eligible
  • Insurance benefits when eligible (after 60 days)
  • 401K when eligible (after 60 days of service)
  • Growth opportunities with a great company

All A-Core Inc. employees are expected to completely adhere to the safety policies practiced throughout the construction industry.
A-Core is committed to providing a workplace free from discrimination or harassment. We expect every at A-core to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

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