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Technical Support Implementation Specialist Jobs in Oregon

Versaterm

Implementation Specialist

OR · On-site +1

Identify and resolve technical issues proactively, collaborating with product and support teams as needed. * Mentor and provide guidance to junior Implementation Specialists on delivery practices and ...

Harmony Healthcare IT

The Implementation Specialist is responsible for customer interviewing to define and document ... support (aftercare) * Take ownership for ensuring timely completion of executable project tasks

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp'scustomers (including AV integrators, consultants, and administrators) regarding AV hardware andsoftware ...

Bluesight

Implementation Specialist - PrivacyPro

OR · On-site +1

$65K - $85K/yr

... technical configuration of the software. * Maintain up to date project plans, tickets and other ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Canon Medical Systems

Technical Support Eng

Portland, OR · Remote

... specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training ... Implement and monitor field service enhancements and programs (re: InnerVision). * Gather input for ...

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Technical Support Implementation Specialist information

Infographic showing various Technical Support Implementation Specialist job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Implementation Specialist

OR • On-site, Remote

Versaterm
See more jobs at Versatermexternal

Full-time

Re-posted 14 days ago

Key responsibilities

  • Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.

  • Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.

  • Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.

Job description

The Role

The Implementation Specialist leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction.

This job posting is being used to fill an existing vacancy.

What You Do

  • Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
  • Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
  • Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
  • Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
  • Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
  • Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
  • Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
  • Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
  • Perform other related duties as assigned to support team objectives and overall organizational priorities.

What You Bring

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
  • 3-5+ years of experience in software implementation or a related technical client-facing role.
  • Background in public safety, government technology, or enterprise SaaS environments is preferred.
  • Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
  • Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
  • Strong facilitation, communication, and stakeholder engagement skills.
  • Experience using project management software and maintaining implementation documentation.
  • PMP, CAPM, or equivalent project management certification is an asset.
  • Ability to travel to client sites as required by project needs.
  • Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

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