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Technical Support Application Support Jobs in Connecticut

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 ... The Contractor will provide day-to-day technical support for end users of the Salesforce-based ...

Purpose The Office of Early Childhood is seeking a Application Support Analyst to provide endโ€‘user support, assist technical analysts, and support ongoing enhancements to our current portals built ...

Application Support Specialist

Meriden, CT ยท On-site

$48K - $50K/yr

Provide application support for our Financial Professional (field users). * Resolve complex issues ... Technical support experience is a plus but is not required. * Strong software and hardware ...

Application Support Specialist

Meriden, CT ยท On-site

$48K - $50K/yr

Provide application support for our Financial Professional (field users). * Resolve complex issues ... Technical support experience is a plus but is not required. * Strong software and hardware ...

Application Support Specialist

Meriden, CT ยท On-site

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s ... Technical support experience is a plus but is not required. Strong software and hardware ...

Application Support Specialist

Meriden, CT ยท On-site

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s ... Technical support experience is a plus but is not required. * Strong software and hardware ...

Application Support Engineer

Greenwich, CT ยท On-site

$110K - $140K/yr

Your Role We are seeking an Application Support Engineer who will work at the boundary of the technical systems and processes that drive our investment business. This is an individual contributor ...

Application Support Engineer

Greenwich, CT ยท On-site

$110K - $140K/yr

Your Role We are seeking an Application Support Engineer who will work at the boundary of the technical systems and processes that drive our investment business. This is an individual contributor ...

Position Summary Technical Support Specialist (Tier 1 Service Support) rolethat serves as the first point of contact for customer service tickets,qualifications should be balanced between technical ...

What are the three to five technical responsibilities of the position? Level 2 Application Support (Mandatory) UNIX/Shell scripting Oracle/PL-SQL ITIL, Investment banking domain knowledge, Autosys ...

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Technical Support Application Support information

What cities in Connecticut are hiring for Technical Support Application Support jobs?

Cities in Connecticut with the most Technical Support Application Support job openings:

Application Support Analyst

Hartford, CT โ€ข On-site

Contractor

Re-posted 24 days ago


Job description

Job ID:  65763

Position:  Application Support Analyst

Client: CT OEC

Location: 450 Columbus Blvd   Hartford,  Connecticut    06103

Duration: 10+ Months (On-Site)

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.   This is a hybrid position as the incumbent will be required to be onsite at least one day a week.

Scope of Work:

  • The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables:

  • End-user technical support responses and resolutions
  • Issue triage, documentation, and tracking in Azure DevOps and JIRA
  • Support tickets with troubleshooting notes
  • Feedback documentation for enhancements and new portal features
  • UAT support for Salesforce and Single-Entry Portal releases
  • User support guides, knowledge base entries, or process documentation as needed
  • Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles. Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single
  • Entry Portal rollout support.
  • Successful fulfilment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from business stakeholders.
  • Contractor should demonstrate a deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:

  • Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
  • Assist technical analysts with enhancements, testing, and documentation
  • Participate in agile ceremonies, backlog refinement, and release readiness discussions
  • Perform root cause analysis and collaborate with developers on bug resolution
  • Support UAT test cycles and portal validation activities
  • Maintain clear communication with stakeholders and users