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Technical Support Analyst Engineer Jobs in Ohio (NOW HIRING)

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

We are seeking a motivated IT Support Analyst I to provide exceptional technical support to healthcare clients throughout Ohio. This position requires regular travel to healthcare facilities across ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

... Analyst 30+ days ago Requisition ID: 1352 The IT Support Analyst is responsible for delivering ... Provide remote technical support to end users in other regions via ticketing system, phone, or ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point ...

Marmon

Structural Analyst Engineer

Batavia, OH

The role ... In this role, you will support the structural design and analysis of airhandling ... Interpret architectural, technical, and detailed shop drawings * Collaborate with multidisciplinary ...

Blue Alliance

Dedicated Support Analyst I

Mason, OH · On-site

Mason, OH, 45040 ROLE PURPOSE The Dedicated Support Analyst I provides onsite technical support to a specific client as part of an embedded staffing engagement. This role represents LayerCake daily ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point ...

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IT Support Analyst

Cincinnati, OH • On-site

Keating Muething & Klekamp PLL
Law Firms • 201 - 500 employees
Learn more about Keating Muething & Klekamp PLLexternal

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Support Analyst
Position Summary:
The IT Support Analyst provides critical desktop software and hardware support services to a 250+ person end-user population and ensures consistent and reliable access to software applications and client data. As part of the IT department, this position will serve as the first line of customer contact. The position will operate in a client/server, hosted application, and wireless-enabled environment to troubleshoot and solve issues for internal clients with a strong focus on client service.
Essential Job Function / Responsibilities:
  • Provide front-line support to internal clients on various technical issues and problems related to hardware, software, and peripherals.
  • Respond to, document, and resolve incidents and service requests with a sense of urgency that is appropriate to the nature of the request
  • Provide exceptional client service in person, via phone, and via email.
  • Troubleshoot hardware and software issues reported to the IT Helpdesk.
  • Create knowledge docs and guides for the IT department and internal clients.
  • Provide orientation and new user training on firm applications and devices.
  • Inventory, deploy and maintain user-facing technology assets, including computer workstations, monitors, mobile devices, printers, copiers, telephones, video conferencing, and conference room equipment.
  • Moves technology equipment as needed to meet the needs of the firm.
  • Participate in on-call rotation.
Secondary Job Responsibilities:
  • Participate in testing phases of changing hardware and software standards.
  • Set up technology services for meeting and conferencing needs.
  • Purchase all non-data center technology equipment and supplies.
  • Other duties as assigned
Education amp; Experience:
  • Education and/or certification in computer system support and troubleshooting is desired.
    • Examples of certifications include: CompTIA A+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA)
  • Experience providing technical support in a corporate environment is desired.
  • 1 – 3 years relevant experience in customer service.
Competencies/Skills/Abilities:
  • Excellent oral and written communication skills.
  • Customer service oriented with a positive attitude and an eagerness to help others.
  • Strong organizational skills.
  • Knowledge of and experience with Microsoft products.
  • Experience working with software applications, computer hardware, printers, and other peripherals.
  • Flexibility to work evenings and weekends when necessary.
  • Willingness to work in a team environment.
KMK Law provides a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k)/profit sharing. KMK Law provides ongoing, skills-based training for its staff.

KMK is an equal opportunity employer and does not discriminate in its employment decisions on the basis of race, color, ethnicity, national origin, religion, age, gender, sexual orientation, disability, or any other protected status under applicable federal, state, or local law.

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