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Technical Success Engineer Jobs in Georgia (NOW HIRING)

Aperia Technologies

Solutions Engineer, Remote

Macon, GA · On-site

$120K - $140K/yr

... ensure technical success. * Build advanced analytical models using SQL, Python, and Excel to ... A degree in Engineering, Business administration or related field required. * 3+ years of ...

Aperia Technologies

Solutions Engineer, Remote

Athens, GA · On-site

$120K - $140K/yr

... ensure technical success. * Build advanced analytical models using SQL, Python, and Excel to ... A degree in Engineering, Business administration or related field required. * 3+ years of ...

Smarsh

Solutions Engineer

Atlanta, GA · On-site

$130K - $170K/yr

... to meet the technical success criteria in a positive and professional manner that exceeds ... Experience in enterprise architecture, IT consulting, sales engineering or software engineering in ...

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Technical Success Engineer information

What is a Technical Success Engineer?

A Technical Success Engineer is a professional who works closely with customers to ensure they successfully implement and use a company's technical products or services. Their main responsibilities include providing technical support, troubleshooting issues, and helping clients achieve their business goals using the product. They often act as a bridge between the customer and the engineering or product teams, communicating feedback and technical requirements. This role requires strong technical knowledge, problem-solving skills, and a customer-focused mindset.

How does a Technical Success Engineer typically collaborate with customer-facing teams to ensure client satisfaction?

Technical Success Engineers often work closely with account managers, customer support, and product teams to address client needs and ensure smooth onboarding and ongoing use of technical solutions. They participate in regular meetings to share updates, troubleshoot issues, and relay client feedback to development teams. This cross-functional collaboration helps ensure clients receive timely responses and solutions, fostering strong long-term relationships. As a Technical Success Engineer, your ability to communicate complex technical concepts in an approachable way is key to bridging the gap between technical and non-technical stakeholders.

What are the key skills and qualifications needed to thrive as a Technical Success Engineer, and why are they important?

To thrive as a Technical Success Engineer, you need a solid background in computer science, troubleshooting, and client management, often supported by a relevant degree or technical certifications. Familiarity with CRM systems, ticketing tools, APIs, and cloud-based platforms is commonly expected. Strong problem-solving abilities, clear communication, and a customer-focused mindset help you stand out in this role. These skills are crucial for ensuring customers achieve their technical goals, driving satisfaction, and fostering long-term business relationships.

What cities in Georgia are hiring for Technical Success Engineer jobs?

Cities in Georgia with the most Technical Success Engineer job openings:

Solutions Engineer, Remote

Savannah, GA • On-site

Aperia Technologies
11 - 50 employees
Learn more about Aperia Technologiesexternal

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Key responsibilities

  • Serve as a subject matter expert on Aperia's products, pilot data, and algorithm behavior to communicate value to potential customers.

  • Analyze pilot data and algorithm behavior to validate customer use cases and ensure technical success.

  • Collaborate with Sales, Product, and Engineering teams to refine strategies and improve customer outcomes.

Job description

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award- winning and disruptive Halotm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the "backbone of our economy" into the automation age.

We are unable to sponsor H-1B, F-1 OPT, and STEM OPT extension at this time.

Your Role

We are seeking a motivated and technically proficient Solutions Engineer to serve as a trusted advisor to customers throughout the sales process and beyond. In this role, you will collaborate with Sales and Customer Experience teams to analyze and present data, optimize customer engagements, and drive successful outcomes. This position is key to delivering a seamless, cohesive experience across pre-sales and post-sales interactions.

Your Responsibilities

Customer Engagement:

  • Serve as a subject matter expert on Aperia’s products, pilot data, and algorithm behavior to effectively communicate value to potential customers.
  • Own the discovery and qualification process for Aperia’s technical compatibility with customer environments.
  • Partner with Sales Directors to identify customer business goals, needs, and pain points, and craft solutions that address them.
  • Develop and deliver engaging presentations and demonstrations for technical and non-technical audiences, virtually and in person.

Technical Expertise:

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  • Analyze pilot data and algorithm behavior to validate customer use cases and ensure technical success.
  • Build advanced analytical models using SQL, Python, and Excel to demonstrate product value.
  • Monitor industry trends, competitor offerings, and ecosystem developments to maintain deep technical expertise.

Cross-Functional Collaboration:

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  • Act as the voice of the customer by representing feedback to Product and Engineering teams.
  • Optimize the technical sales pilot process by developing tools, analyses, and artifacts that streamline workflows.
  • Collaborate with Sales, Product, and Engineering teams to refine strategies and improve customer outcomes.

Skills/Qualifications

​

  • B.S or B.A degree in Engineering, Business administration or related field required.
  • 3+ years of experience in a solutions engineering, sales engineering, or similar role.
  • Proficiency in SQL and Python is required; experience with additional programming languages or tools is a plus.
  • Strong analytical skills with expertise in Excel and statistical analysis.
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
  • Solution-oriented mindset, motivated by creating practical solutions to complex problems.
  • Experience and familiarity with the sales/pre-sales processes used in either hardware or software sales.
  • Polished presenter, comfortable leading presentations and demos of our portal and pilot data to large groups, both technical and non-technical. Virtually and in person.
  • Proven ability to thrive in fast-paced environments, meet deadlines, and maintain commitments to customers and coworkers.

Pay Range: $120,000 - $140,000

*Base salary only. Salary is dependent on multiple factors including, but not limited to, experience and location.

**Additional compensation may include equity, bonuses, stipends, medical, dental, vision, 401(k), and long-term disability insurance.

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