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Technical Rep Jobs in Milwaukee, WI (NOW HIRING)

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Technical Rep information

See Milwaukee, WI salary details

$14

$25

$44

How much do technical rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical rep in Milwaukee, WI is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Technical Rep vs Customer Service Representative?

AspectTechnical RepCustomer Service Representative
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes high school diploma
Work EnvironmentTechnical settings, client sites, call centersCall centers, retail, office settings
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, service industries

Technical Reps focus on technical support, troubleshooting, and product knowledge, often requiring specialized certifications. Customer Service Reps handle general inquiries, complaints, and support, with less technical expertise. While both roles involve assisting customers, Technical Reps provide technical solutions, whereas Customer Service Reps focus on customer satisfaction and issue resolution.

What does a technical representative do?

A technical representative provides technical support and assistance to customers or clients, often troubleshooting products or services, explaining features, and resolving issues. They may work in fields like electronics, machinery, or software, and often require good communication skills and technical knowledge. Their role involves interacting with clients, documenting problems, and ensuring customer satisfaction.
Technical Rep jobs near you
Infographic showing various Technical Rep job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $53,938 per year, or $25.9 per hour.

Customer Experience Technical Representative

Pewaukee, WI • On-site

Generac
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 10 employees
Learn more about Generacexternal

Full-time

Posted 19 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Customer Experience Technical Representative is a key contributor in delivering Generac's "Customer First" promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.

We are looking for people who will be able to work from Thursdays to Mondays consistently. Each shift is 8 hours long and will start between 7:00am CT - 10:00am CT depending on the schedule.This role is Remote but must sit in Wisconsin to do training on-site for 4-6 weeks. The training schedule is Monday-Friday First shift.

Responsibilities

  • Ability to pass product and process testing following training

  • Receives and documents all customer interactions in real time

  • Corresponds to customer interactions via email, phone, text or chat

  • Maintains contact center metrics including customer satisfaction, productivity and adherence

  • Responds to and resolves customer technical and non-technical inquiries and issues

  • Assists customers with installation and issue resolution in the moment

  • Assists customers with troubleshooting issues and offer accurate information in the moment

  • Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions

  • Maintains product knowledge through training and continuing education

  • Escalates more complex inquiries or complaints appropriately to specialized teams

  • Maintain Outlook email inbox, calendar, and tasks regularly

Minimum Job Requirements

Education

High School Diploma or GED

Certification / License

Work Experience

1 year experience in a customer service role or technical troubleshooting

Communication: Excellent verbal and written communication skills

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

What Generac Power Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Generac

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing and engine, turbine, and power transmission equipment manufacturing

Company size

1 - 10 Employees

Headquarters location

Eagle, WI, US

Social media

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