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Technical Rep Jobs in Ohio (NOW HIRING)

Shentel

Technical Support Rep I

Chillicothe, OH · On-site

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

KEYENCE

Technical Sales Representative '27

Blue Ash, OH · On-site

$53K - $80K/yr

Join KEYENCE as a Technical Sales Representative Training Classes Begin January or July 2027 Multiple U.S. Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the ...

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Technical Rep information

What is the difference between Technical Rep vs Customer Service Representative?

AspectTechnical RepCustomer Service Representative
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes high school diploma
Work EnvironmentTechnical settings, client sites, call centersCall centers, retail, office settings
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, service industries

Technical Reps focus on technical support, troubleshooting, and product knowledge, often requiring specialized certifications. Customer Service Reps handle general inquiries, complaints, and support, with less technical expertise. While both roles involve assisting customers, Technical Reps provide technical solutions, whereas Customer Service Reps focus on customer satisfaction and issue resolution.

What does a technical representative do?

A technical representative provides technical support and assistance to customers or clients, often troubleshooting products or services, explaining features, and resolving issues. They may work in fields like electronics, machinery, or software, and often require good communication skills and technical knowledge. Their role involves interacting with clients, documenting problems, and ensuring customer satisfaction.
Technical Rep jobs near you
Infographic showing various Technical Rep job openings in Ohio as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Technical Service Representative

Cleveland, OH • On-site

Lincoln Electric
Manufacturing • 5 - 10K employees
Learn more about Lincoln Electricexternal

$63K - $79K/yr

Full-time

Posted 19 days ago

Lincoln Electric rating

7.1

Company rating: 7.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential 'Linc' that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company's website at https://www.lincolnelectric.com.
Location: Euclid - 22801
Employment Status: Salary Full-Time
Function: Customer Experience
Pay Range: ($63,904.00 - $79,880)
Target Bonus: 10.0%
Req ID: 29568
Summary
The Technical Service Representative will provide comprehensive technical support to multiple groups of users including vendors, customers, and internal Lincoln Electric departments. This role plays an important part in delivering a top-notch, customer experience.
Job Duties and Responsibilities
  • Primarily responsible for handling customer contacts such as e-mails, Live Agent Chat & telephone calls in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty related issues of Lincoln product
  • Aid in the troubleshooting of machine problems over the phone and on location
  • Provide customer with information pertaining to our entire product offering
  • Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel to identify, correct and prevent warranty problems
  • Provide a low effort customer experience by providing a quick, complete and satisfactory solution
  • Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers
  • May conduct repair training classes for service facilities, distributors and customers
  • Other functions as assigned by the Customer Service Department management

Basic Requirements
  • High school diploma required or 5+ years of equivalent experience
  • Bachelor's Degree preferred
  • 2+ years of experience in electronics or electrical repair is required
  • 2+ years of previous customer service or technical support experience preferred
  • Bilingual ability preferred, preferably Spanish
  • Work schedule may include variable work hours
  • Occasional domestic and international travel may be required
  • Thorough knowledge of, or the ability to learn about, entire product line
  • Demonstrated ability to learn new technology used in the design of new welding machines
  • Ability to determine and resolve welding machine performance problems by reading and trouble-shooting electrical wiring schematics & theory of operation
  • Exceptional organizational skills
  • Excellent written and oral communication skills
  • Must be able to make quick decisions and work well with internal and external customers

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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