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Technical Rep Jobs in Indiana (NOW HIRING)

Anova Technical Services

Safety Manager

Lebanon, IN · On-site

We take on the responsibility of your complex construction projects as your Owner's Technical Representative. We help eliminate risk and get the biggest return for your investment. We build trusted ...

Elanco

Technical Project Leader

Indianapolis, IN · Hybrid

Serve as the primary technical representative on the core project team, ensuring seamless communication, influence, and alignment between technical functions, project coordination, and external ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

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Technical Rep information

What is the difference between Technical Rep vs Customer Service Representative?

AspectTechnical RepCustomer Service Representative
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes high school diploma
Work EnvironmentTechnical settings, client sites, call centersCall centers, retail, office settings
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, service industries

Technical Reps focus on technical support, troubleshooting, and product knowledge, often requiring specialized certifications. Customer Service Reps handle general inquiries, complaints, and support, with less technical expertise. While both roles involve assisting customers, Technical Reps provide technical solutions, whereas Customer Service Reps focus on customer satisfaction and issue resolution.

What does a technical representative do?

A technical representative provides technical support and assistance to customers or clients, often troubleshooting products or services, explaining features, and resolving issues. They may work in fields like electronics, machinery, or software, and often require good communication skills and technical knowledge. Their role involves interacting with clients, documenting problems, and ensuring customer satisfaction.
Technical Rep jobs near you
Infographic showing various Technical Rep job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Purdue IT Student Technical Representative - Student Clerical

West Lafayette, IN • On-site

Purdue University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Purdue Universityexternal

Full-time

Re-posted 2 days ago

Purdue University rating

7.4

Company rating: 7.4 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

Job description

Purdue IT Student Technical Representative - Student Clerical
City: WEST LAFAYETTE
Job Description:
Short Description
Job Summary
Student Technical Representative - Student Clerical (13369)
This postion is 100% on site at the Purdue WL Campus
Provide customer support for technical questions while working at Purdue IT Learning Spaces help desks located in the HSSE, and WALC library spaces.
Work with a diverse customer base from the Purdue community including students, staff, and faculty members. Ensure equipment is operating normally and environments are clean and safe for patrons. Coordinate the opening, daily operations, and closing of computer labs within Purdue IT Learning Spaces. Maintain computers and printers along with lab peripherals. Report any equipment or facilities issues. Paid orientation and training will be provided.
*A brief assessment quiz may be asked of you to complete. This will provide us with further information about your abilities and qualifications.
Responsibilities include:
Assist customers with technical questions including:
  • Purdue password resets
  • PAL 3.0
  • Software issues
  • Printer issues including wide format printing
  • Create Team Dynamix (TDX) support tickets for customer issues or requests
  • Keep stations clean, printers stocked with paper, and staplers filled and unjammed
  • Monitor computer and printer statuses with regular physical checks and by using monitoring tools, investigate issues as needed
  • Monitor Teams, replying promptly and sharing information as needed
  • Inventory support for printer paper, peripherals, and cleaning supplies
  • Regularly visit the labs to check that equipment and facilities are operating normally
  • Monitor computer and printer statuses using monitoring tools, investigate issues as needed
  • Monitor Teams, replying promptly and sharing information as needed
  • Handle assigned TIC (Technology in Classroom) instructor station checks
  • Other duties as assigned

Position Requirements:
• Must be available to work for at least 2 full semesters
• Customer service experience (not necessarily in an IT environment)
• Analytical, decision making, and problem-solving skills
• Knowledge of computer and printer hardware and operating systems helpful but not required
• Willing to do perform required cleaning to keep work areas clean and presentable
• Able to work with the public and provide polite customer service
• Willing to learn new technical processes and procedures
• Time management
Use of laptops/tablets are not permitted during working shifts
Perks:
• Increase technical skills and knowledge along with expanded customer service abilities
• Further promotion opportunities available
Hours:
Must provide schedule availability to work the shifts listed below. We do not schedule staff to work an opening shift following a closing one.
We use When to Work scheduling software and do our best to schedule staff in preferred work times based on preferences supplied prior to each semester.
  • One opening shift (6:30am-8:30am)
  • One closing shift (8:30pm-11:00pm)
  • One weekend shift
    • Weekend shifts include:
      • Friday 4:00pm - 8:00pm
      • Saturday between 8:30am-5:30pm
      • Sunday between 11:30am-10:00pm

The only exception to providing closing availability is to work at least three opening shifts.
Education
0
Experience
0
FLSA Status
Non-Exempt

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