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Technical Rep Jobs in Illinois (NOW HIRING)

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

Van Packer

Technical Service Representative

Buda, IL · On-site

$20 - $23/hr

We are seeking a Technical Service Representative to support our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen ...

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Technical Rep information

What is the difference between Technical Rep vs Customer Service Representative?

AspectTechnical RepCustomer Service Representative
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes high school diploma
Work EnvironmentTechnical settings, client sites, call centersCall centers, retail, office settings
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, service industries

Technical Reps focus on technical support, troubleshooting, and product knowledge, often requiring specialized certifications. Customer Service Reps handle general inquiries, complaints, and support, with less technical expertise. While both roles involve assisting customers, Technical Reps provide technical solutions, whereas Customer Service Reps focus on customer satisfaction and issue resolution.

What does a technical representative do?

A technical representative provides technical support and assistance to customers or clients, often troubleshooting products or services, explaining features, and resolving issues. They may work in fields like electronics, machinery, or software, and often require good communication skills and technical knowledge. Their role involves interacting with clients, documenting problems, and ensuring customer satisfaction.
Technical Rep jobs near you
Infographic showing various Technical Rep job openings in Illinois as of September 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution.

Assistant Contract Technical Representative (ACTR) with Security Clearance

Great Lakes, IL • On-site

22nd Century Technologies, Inc.
IT Services • 5 - 10K employees
Learn more about 22nd Century Technologies, Inc.external

Other

Re-posted 28 days ago

Job description

Assistant Contract Technical Representative (ACTR)
Location: Hybrid (3-4 times a week) at Naval Service Training Command (NSTC), Great Lakes, IL Job Description About the Role
The ACTR (Activity Contract Technical Reviewer) is responsible for monitoring, reviewing, interpreting, evaluating, and reporting technical aspects of Navy IT contracts. This role involves maintaining and administering computer networks and related computing environments, ensuring the smooth running of administrative systems, and providing on-site technical support. The ACTR must have a strong background in maintaining and administering computer networks and related computing environments, as well as strong knowledge of computer networks, hardware, software, and operating systems. The ideal candidate will also have excellent communication skills to convey technical concepts to non-technical business users and strong troubleshooting skills to provide solutions to technical problems. In addition, the ACTR supports Naval Service Training Command (NSTC) IT contract operations by providing technical review and oversight of contractor deliverables and performance. This role ensures that all IT services and solutions meet contractual requirements, technical standards, and mission objectives. The ACTR collaborates with government stakeholders, contractors, and program teams to validate compliance, identify risks, and recommend corrective actions.
You Will
• Review and validate contractor deliverables for NSTC IT contracts, ensuring compliance with technical and contractual requirements.
• Monitor contractor performance against Service Level Agreements (SLAs) and key performance indicators (KPIs).
• Document findings, prepare technical review reports, and recommend corrective actions when necessary.
• Collaborate with Contract Technical Representatives (CTR), program managers, and government stakeholders to resolve issues.
• Participate in technical meetings, audits, and performance reviews.
• Maintain accurate records of reviews, communications, and decisions.
• Ensure adherence to DoD, Navy, and NSTC IT policies, including cybersecurity and data protection standards.
• Provide on-site technical support for IT systems and administrative environments.
• Assist with troubleshooting and resolving technical issues promptly.
Desired Skills and Experience
• 3+ years of experience in IT operations, contract compliance, or technical review roles.
• Strong background in maintaining and administering computer networks and related computing environments.
• Knowledge of computer networks, hardware, software, and operating systems.
• Knowledge of DoD and Navy contracting processes, FAR/DFARS regulations, and performance monitoring practices.
• Familiarity with IT service management frameworks (e.g., ITIL) and cybersecurity standards (e.g., NIST, RMF).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to convey technical concepts to non-technical business users.
• Proficiency in Microsoft Office Suite and contract management tools.
• DoD Secret Clearance (or ability to obtain).
• DAWIA certification in Contracting or Program Management is desirable but not required.
• Experience supporting Navy IT operations or similar military organizations is a plus.
________________________________________
Security Clearance
• Active Secret Security Clearance preferred.

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