Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize ... Excellent written and verbal communication; you can translate technical product detail into ...
Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize ... Excellent written and verbal communication; you can translate technical product detail into ...
Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize ... Excellent written and verbal communication; you can translate technical product detail into ...
Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize ... Excellent written and verbal communication; you can translate technical product detail into ...
Customer Success Manager
Sarasota, FL · On-site
Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to ... Technical & Industry Expertise * 3+ years of experience in Customer Success, Account Management, or ...
New
Customer Success Manager
Sarasota, FL · On-site
Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to ... Technical & Industry Expertise * 3+ years of experience in Customer Success, Account Management, or ...
New
Customer Success Manager
Tampa, FL · On-site
Partner with product and engineering to influence roadmap * Build scalable playbooks to elevate customer success Who Thrives Here You're a commercially-minded relationship owner , not just a support ...
Customer Success Manager
Tampa, FL · On-site
Partner with product and engineering to influence roadmap * Build scalable playbooks to elevate customer success Who Thrives Here You're a commercially-minded relationship owner , not just a support ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
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Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Senior Customer Success Manager
Miami, FL · On-site
Translate between customer business outcomes and technical realities, working effectively with engineering, support, delivery, and product specialists. * Help establish appropriate success plans ...
Technical Customer Service
Boca Raton, FL · On-site
$15 - $25/hr (+ commission)
The Desktop Support Engineer will support computer hardware, operating systems, business ... customer service skills. Technical ability alone is not sufficient for this position. The ...
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Technical Customer Service
Boca Raton, FL · On-site
$15 - $25/hr (+ commission)
The Desktop Support Engineer will support computer hardware, operating systems, business ... customer service skills. Technical ability alone is not sufficient for this position. The ...
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Technical or functional understanding of business processes (finance, operations, supply chain, etc.
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Technical or functional understanding of business processes (finance, operations, supply chain, etc.
Customer Success Manager, Brazil
Miami, FL · On-site +1
Experience as a Customer Success Manager \ Technical Account Manager for SaaS enterprise software in DevOps will be preferred * Excellent verbal and written skills with strong communication ...
Customer Success Manager, Brazil
Miami, FL · On-site +1
Experience as a Customer Success Manager \ Technical Account Manager for SaaS enterprise software in DevOps will be preferred * Excellent verbal and written skills with strong communication ...
We humanize technical recruitment by identifying candidates' long-term career goals and assessing ... As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
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We humanize technical recruitment by identifying candidates' long-term career goals and assessing ... As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Customer Success Manager
Tampa, FL · Remote
Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right ...
New
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Customer Success Manager
Tampa, FL · Remote
Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right ...
New
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ... Collaborate with our technical team to translate client accounting needs into platform improvements
Customer Success Manager
Miami, FL · On-site
Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted ... Leads the onsite technical team in the absence of the HTS Onsite Manager.Skills and ...
Customer Success Manager
Miami, FL · On-site
Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted ... Leads the onsite technical team in the absence of the HTS Onsite Manager.Skills and ...
Technical Customer Service
Boca Raton, FL · On-site
$15 - $25/hr (+ commission)
The Desktop Support Engineer will support computer hardware, operating systems, business ... customer service skills. Technical ability alone is not sufficient for this position. The ...
Quick apply
Technical Customer Service
Boca Raton, FL · On-site
$15 - $25/hr (+ commission)
The Desktop Support Engineer will support computer hardware, operating systems, business ... customer service skills. Technical ability alone is not sufficient for this position. The ...
Review testing standards and engineering drawings * Create proposals for testing at all Q-Lab ... A proven track record of success. * Excellent compensation package including year-end bonus and ...
Review testing standards and engineering drawings * Create proposals for testing at all Q-Lab ... A proven track record of success. * Excellent compensation package including year-end bonus and ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager Responsibilities for the Customer Success Manager: * Owns the health ... Able to work and communicate effectively with Customers' technical and non-technical ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager Responsibilities for the Customer Success Manager: * Owns the health ... Able to work and communicate effectively with Customers' technical and non-technical ...
Customer Success Manager
Tampa, FL · Remote
As a critical member of the Customer Success organization, the CSM will own the full post-sale ... Act as the internal orchestrator across Sales, Product, Engineering, Professional Services, and ...
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Customer Success Manager
Tampa, FL · Remote
As a critical member of the Customer Success organization, the CSM will own the full post-sale ... Act as the internal orchestrator across Sales, Product, Engineering, Professional Services, and ...
Technical Customer Success Engineer information
What cities in Florida are hiring for Technical Customer Success Engineer jobs?
Cities in Florida with the most Technical Customer Success Engineer job openings:
Customer Success Director
Fort Lauderdale, FL • On-site
SubBase
Other
Re-posted 28 days ago
Job description
SubBase is the procurement platform built for subcontractors and self-performing general contractors, replacing the chaos of emails, texts, and spreadsheets with a single system for managing material requests, purchase orders, vendor collaboration, and invoice reconciliation. We help construction teams control costs and keep projects moving — and our Enterprise customers are the backbone of that mission.
About the roleSubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise construction customers, driving adoption, renewals, and expansion while acting as their advocate inside SubBase. This role reports directly to the VP of Customer Success and will help shape how we scale enterprise CS as the team grows.
This is a relationship-driven, field-facing role. You should expect to travel 25–35% of the time to meet customers on-site — at job sites, regional offices, and industry events — building the kind of trust that a video call can't replicate in the construction industry.
What you'll do- Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
- Build and execute account success plans aligned to each customer's operational and business goals.
- Travel on-site (25–35%) to run business reviews, training sessions, and executive relationship-building meetings.
- Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
- Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
- Identify expansion and upsell opportunities and partner with Sales to execute them.
- Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
- Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.
- Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CS
- 10+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1–2 years focused on enterprise or strategic accounts.
- Track record of owning renewals and driving net revenue retention across a portfolio of accounts.
- Comfort managing multi-stakeholder relationships, from field superintendents to VP- and C-level executives.
- Willingness and ability to travel 25–35% of the time, including overnight and multi-day trips.
- Strong project management skills — you can run a complex onboarding or rollout without losing the thread.
- Excellent written and verbal communication; you can translate technical product detail into business value.
- A proactive, ownership mindset — comfortable building process where none exists yet.
- Experience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).