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Technical Account Analyst Jobs in Indiana (NOW HIRING)

Qualys

Technical Account Manager

Indianapolis, IN · On-site

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales ... Organized and analytical, able to eliminate sales obstacles through creative and adaptive ...

Quontic Bank

Account Risk Analyst II

Fishers, IN · On-site

Job Profile The bank is searching for an Account Risk Analyst II who will be responsible for reviewing data utilizing a broad range of technical skill sets combined with AML/KYC/Investigative ...

FIRST INTERNET BANK

Account Risk Analyst II

Fishers, IN · On-site

As the Account Risk Analyst II you will be responsible for reviewing data utilizing a broad range of technical skill sets combined with AML/KYC/Investigative knowledge in order to proactively monitor ...

Entegra LLP

Technical Writer

Indianapolis, IN · Hybrid

This position reports to the Data Analysis Supervisor and is based in Indianapolis, IN ... Health Savings Account (HSA) * 401(k) & Company match * Paid Vacation & Holidays * Life ...

Entegra LLP

Technical Writer

Indianapolis, IN · On-site

This position reports to the Data Analysis Supervisor and is based in Indianapolis, IN ... Health Savings Account (HSA) * 401(k) & Company match * Paid Vacation & Holidays * Life ...

Veolia | France

Account Manager

Elkhart, IN · On-site

$85K - $105K/yr

Account Manager The Account Manager is at the forefront of innovation and sustainability, working ... Write and communicate Technical Service Reports that analyze customer data (KPCs / KPIs), interpret ...

Veolia Environnement SA

Account Manager

Elkhart, IN · On-site

$85K - $105K/yr

The Account Manager is at the forefront of innovation and sustainability, working closely with our ... Write and communicate Technical Service Reports that analyze customer data (KPCs / KPIs), interpret ...

Water Technologies

Account Manager

Elkhart, IN · On-site

The Account Manager is at the forefront of innovation and sustainability, working closely with our ... Technical Service Reports that analyze customer data (KPCs / KPIs), interpret results, explain ...

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Technical Account Analyst information

What does a Technical Account Analyst do?

A Technical Account Analyst acts as a bridge between a company and its clients, providing technical support and guidance to ensure customers get the most value from the company's products or services. They analyze client needs, troubleshoot technical issues, and often coordinate with internal teams to resolve complex problems. Their role involves maintaining strong client relationships, tracking performance metrics, and proactively identifying opportunities for improvement. Technical Account Analysts often work in industries like software, IT, or cloud services, helping clients optimize their use of technology solutions.

What are the key skills and qualifications needed to thrive as a Technical Account Analyst?

A Technical Account Analyst requires strong analytical skills, a background in IT or computer science, and experience with troubleshooting software or systems. Familiarity with CRM platforms, ticketing systems, and relevant certifications such as ITIL or CompTIA are often advantageous. Excellent communication, problem-solving abilities, and a customer-focused mindset help set top performers apart. These skills are crucial for effectively resolving client issues, maintaining high customer satisfaction, and ensuring seamless technical support delivery.

How does a Technical Account Analyst typically collaborate with clients and internal teams?

Technical Account Analysts serve as a vital link between clients and internal technical teams. They work closely with clients to understand their technical needs, resolve issues, and ensure satisfaction with products or services. Internally, they coordinate with engineers, product managers, and support teams to relay client feedback and expedite solutions. Effective communication and strong problem-solving skills are essential, as they often need to translate complex technical concepts for clients while advocating for client needs within the organization.

What is the difference between Technical Account Analyst vs Customer Support Specialist?

AspectTechnical Account AnalystCustomer Support Specialist
Required credentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA or Cisco are commonHigh school diploma or equivalent; certifications vary but often include customer service or product-specific training
Work environmentCorporate offices, client sites, or remote; focus on technical problem-solving and account managementCall centers, help desks, or online support; focus on resolving customer issues and inquiries
Employer and industry usageTech companies, SaaS providers, IT service firmsRetail, telecom, software companies, and any customer-facing industries

The Technical Account Analyst typically handles complex technical issues and manages client accounts, requiring technical certifications and a focus on proactive support. In contrast, the Customer Support Specialist primarily addresses customer inquiries and troubleshooting, often with less technical certification. Both roles are essential in customer service and technical support sectors but differ in scope and technical depth.

What cities in Indiana are hiring for Technical Account Analyst jobs?

Cities in Indiana with the most Technical Account Analyst job openings:

Infographic showing various Technical Account Analyst job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution.

Technical Account Manager

Indianapolis, IN • On-site

Qualys
Network Security • 1 - 5K employees
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This job post has expired today. Applications are no longer accepted.

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Responsibilities:

  • Provide product and technical support for assigned accounts
  • Identify and develop potential new business opportunities
  • Convey customer requirements to Product Management, Marketing and Engineering teams
  • Provide functional and technical support to customers
  • Respond to customer questions on technical and business related issues
  • Deliver high-level and detailed sales presentations
  • Responsible for attending conferences, seminars, etc

Qualifications:

  • Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
  • Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
  • Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
  • Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • 5-7 years relevant experience
  • Bachelor degree or equivalent experience
  • Excellent written and oral communication skills
  • Able to travel throughout sales territory
  • 'Big 4' or similar consulting experience a plus

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Qualys is an Equal Opportunity Employer, please see our EEO policy.

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