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Tech Support Engineer Iii Jobs in Texas (NOW HIRING)

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their corporate headquarters in Dallas, TX. The ...

On Location

IT Support Engineer

Dallas, TX · On-site

The IT Support Engineer plays a key role in delivering high-quality technical support to all ... Occasional travel and occasional on-call escalation support III. Technical Skills: * Previous ...

ExxonMobil

Technology Support Engineer

Praha, TX · On-site

What role you will play in our team Our Technology Support Engineers work as the front line ... Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

EOS

IT Support Engineer

Austin, TX

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

EOS

IT Support Engineer

Austin, TX

$65K - $75K/yr

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

UBEO

IT Support Engineer

Fort Worth, TX · On-site

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Fort Worth, TX! UBEO is a distributor/servicer ...

Lam Research

Product Support Engineer 3

Austin, TX · On-site

The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of ... Who we're looking for Minimum of 5 years of related experience with a Bachelor's degree; or 3 years ...

UBEO

IT Support Engineer

Dallas, TX · On-site

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Dallas, TX! UBEO is a distributor/servicer of ...

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Technology Support Engineer

Dallas, TX • On-site

Las Vegas Sands Corp.
See more jobs at Las Vegas Sands Corp.external

Full-time

Re-posted 14 days ago

Job description

Job Description:
Position Overview
The primary responsibility of the Technology Support Engineer is to support the Corporate IT environment and will manage operation of hardware, network, software applications, and peripherals to ensure that effective technology is in place and used to its maximum capabilities. This position will provide excellent customer service and support to internal users and determine what assistance is required from the external service providers to maintain optimum performance. This position will also manage security configurations and identify required software to maintain privacy and protection from malicious activity. The Technology Support Engineer will manage and oversee the deployment of new technologies and the staff associated with the deployments.
All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.'s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Essential Duties & Responsibilities
  • Support the IT Operations function with its primary goals of Run, Maintain and Sustain.
  • Responsible for handling incidents related to computers, software applications, network connectivity, mobile devices, and other related technology.
  • Manage a queue of requests, accurately enter information into ticketing system(s) and complete follow-up on incidents and requests.
  • Set up hardware and configure software and peripherals.
  • Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
  • Follow prescribed troubleshooting procedures, manage communications, and escalate appropriately to supporting IT teams.
  • Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms.
  • Champion collaboration across IT and business functions.
  • Independently contribute to team objectives.
  • Mentor, support, and cross-train other Technology Support Engineers and Service Desk Technical Analysts.
  • Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards.
  • Contribute suggestions for new products, services, and processes to ensure best in class customer service.
  • Contribute to self-service knowledgebase, operational procedures, and documents.
  • Consistently demonstrate professionalism in all interactions.
  • Execute business communication on system planned maintenance, incident status notifications and other customer communications.
  • Perform physical implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.
  • Perform job duties in a safe manner.
  • Attend work as scheduled on a consistent and regular basis.
  • Perform other related duties as assigned.

Minimum Qualifications
  • At least 21 years of age.
  • Proof of authorization to work in the United States.
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
  • Must be able to obtain and maintain any certification or license, as required by law or policy.
  • CompTIA A+ certification or ITIL certification preferred.
  • Understanding of ITIL and IT Service Management.
  • 5 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management.
  • Proven experience professionally engaging with stakeholders across all levels of the organization, including peers and executive leadership.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications.
  • Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission.
  • Good knowledge of internet security and data privacy principles.
  • Attention to details: excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Strong communicator who can explain complex technical concepts to both IT management and business stakeholders in a consumable fashion.
  • Demonstrated experience building cross-functional partnerships.
  • Willing to work with remote teams in different geographies and time zones.
  • Effective written and verbal communication skills in English.
  • Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

Physical Requirements
Must be able to:
  • Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access assigned workspace areas with or without a reasonable accommodation.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
  • Utilize laptop and standard keyboard to perform essential functions of the job.

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