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Tech Service Today Jobs in Florida (NOW HIRING)

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

... apply today! As a member of our team, you will be responsible for providing remote and on-site ... Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Technical ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

... apply today! As a member of our team, you will be responsible for providing remote and on-site ... Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Technical ...

Del-Air Heating & Air Con

Lead Electrician

Vero Beach, FL · On-site

$30 - $35/hr

Bring Homes Into the Future You'll also install and service today's smart home technology, including: * Smart thermostats * HVAC control wiring * Video doorbells * Smart home devices * Landscape ...

Air Today USA

Be Seen First

HVAC Service Tech

Tampa, FL · On-site

$70K - $120K/yr

Apply today and join Action Roofing in Stuart, FL.

Anders Group

Travel Echo Tech - $2186/Week

Maitland, FL · On-site

$2.1K/wk

Provide Echo Tech services in accordance with facility standards * Follow established clinical ... Apply today to connect with a recruiter. jobs.andersgroup.org 877-343-1607 Pay Transparency Weekly ...

Pinnacle Home Care

IT Manager - Healthcare

Oldsmar, FL · On-site

$87K - $106K/yr

Ensure reliable delivery of technology services supporting clinical, operational, and ... Ranked as a USA Today Top Workplace. * Supportive & Fun Culture: Join a collaborative, forward ...

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What are the key skills and qualifications needed to thrive in the Tech Service Today position?

To thrive as a Tech Service Today technician, you generally need strong technical troubleshooting abilities, experience with hardware and software support, and a relevant certification such as CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems, and common IT infrastructure is highly valuable for this role. Excellent communication, problem-solving, and customer service skills help provide effective solutions and build trust with clients. These skills and qualities are vital to quickly resolve technical issues, minimize downtime, and ensure client satisfaction in fast-paced service environments.

What is a Tech Service Today?

A Tech Service Today job typically involves providing on-site IT and technical support services for businesses. This can include troubleshooting network issues, installing hardware, and maintaining IT infrastructure. Technicians may travel to various client locations to ensure their technology systems run smoothly. Strong problem-solving skills and technical expertise are essential for this role.

What are typical challenges faced by Tech Service Today technicians, and how are they addressed on the job?

Tech Service Today technicians often encounter challenges such as resolving complex issues under tight timeframes, dealing with a diverse range of technical problems, and communicating with clients who have varying levels of technical knowledge. These challenges are addressed through strong teamwork, access to knowledge bases and escalation protocols, and ongoing technical training provided by the company. Technicians are encouraged to ask questions, collaborate on difficult cases, and participate in periodic workshops to stay updated on new technologies. This supportive work culture helps ensure technicians feel equipped to handle any obstacles, leading to better service outcomes and employee growth.

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Tech Service Today jobs near you
Infographic showing various Tech Service Today job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT Support Escalation

L7 Solutions

Fort Lauderdale, FL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

IT Support Escalation – Solve Complex IT Challenges at L7 Solutions!

L7 Solutions, a leader in IT and cybersecurity, is seeking an experienced IT Support Escalation to handle advanced technical issues and provide top-tier support. In this role, you'll troubleshoot complex problems, assist frontline technicians, and ensure seamless IT operations for our clients.

✔ Competitive Pay + Career Growth Opportunities
✔ Work with Advanced IT & Cybersecurity Solutions
✔ Collaborative, Fast-Paced Environment

If you're a skilled IT professional ready to take on challenging support cases, apply today!
 

As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.

Basic Functions:

  • Provide IT support relating to issues with internal systems and network infrastructure.
  • Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support disaster recovery solutions.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
  • Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

Knowledge, Skills, and Abilities:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: an ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service requests.

Benefits:

  • 401K with company match
  • Mobile phone reimbursement
  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Mileage reimbursement
  • Performance-based incentives
  • Generous bonus levels
  • Full on the job training & support
  • Fun working environment and culture
  • Great opportunity for advancement
  • PTO

Compensation Range: $55K - $65K, depending on experience and qualifications.

Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights!

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