Tech Program Manager Jobs in Pittsburgh, PA (NOW HIRING)

Job Summary:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. The Senior Program Manager will lead complex, cross-functional initiatives end-to-end, ensuring operational readiness and execution while driving alignment and managing risks across various teams.
Responsibilities:
• Serve as the primary PSO lead for end-to-end client onboarding, driving operational readiness and execution in partnership with Growth, Product, Engineering, Operations, corporate, and other technical functions from definition through go-live and stabilization.
• Define scope, timelines, dependencies, project execution plans for streamlined and coordinated delivery.
• Ensure full operational readiness across workflows, product solutions, training, and operational capacity.
• Drive structured post-launch stabilization and transition to steady-state ownership.
• Partner with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives.
• Translate product requirements into clear operational action plans.
• Align stakeholders early to close context gaps and minimize downstream risk.
• Drive structured change management to ensure adoption and sustained operational performance.
• Build and manage detailed project plans across multiple concurrent workstreams.
• Capture key insights and action items from Ops WBRs (Weekly Business Reviews), and drive coordinated cross-functional follow-through.
• Proactively identify risks and dependencies that could impact delivery or business outcomes.
• Develop executive-ready reporting that provides visibility into progress, tradeoffs, and business impact.
• Partner with leadership to establish and maintain strong governance frameworks (status reporting, risk and issue management, escalation pathways, change control).
• Serve as the central owner for operations-related client/field escalations.
• Conduct root cause analysis and drive durable cross-functional remediation.
• Identify and analyze recurring issues through a systems lens to address root causes, not symptoms, and drive durable cross-functional fixes.
• Identify systemic bottlenecks across onboarding and launch workflows, and design cross-functional process improvements that improve cost, speed, reliability, and scalability.
• Standardize and scale launch and delivery best practices to support increasing volume and complexity.
• Identify structural impediments to scale and partner with leadership to prioritize, design, and operationalize solutions.
• Continuously enhance program management frameworks within PSO to improve speed, quality, and predictability of delivery.
Qualifications:
Required:
• Bachelor’s degree or equivalent professional experience.
• Healthcare or pharmacy industry experience strongly preferred.
• 6+ years of experience in program management, project management, operations, product operations, or related roles in fast-paced, high-growth environments.
• Proven track record leading multiple concurrent, complex cross-functional initiatives end-to-end, managing interdependent workstreams, stakeholders, and deliverables (e.g., client onboarding, product launches, operational scaling).
• Hands-on experience working at the intersection of Operations, Product, Engineering, Growth/Sales, Data, and Knowledge Management.
• Technical fluency bridging business and engineering teams to define requirements, shape solutions, and inform roadmaps; comfortable using data and strategic context to guide prioritization and tradeoffs.
• Strong systems-thinking capability with the ability to connect cross-functional inputs, anticipate downstream impacts, and design scalable processes.
• Demonstrated ability to create clarity from ambiguity and drive alignment and execution without direct authority in matrixed organizations.
• Proven experience managing escalations, conducting root cause analysis, and leading structured cross-functional remediation.
• Structured, data-driven problem solver with high operational rigor, clear goal-setting, proactive risk management, and a bias for action.
• Highly organized and adaptable, able to manage shifting priorities without losing execution momentum.
• Excellent stakeholder management and relationship-building skills, with clear and concise written and verbal communication, including executive-level audiences.
Preferred:
• Experience scaling onboarding or operational frameworks in a live production environment.
• Track record of improving speed, cost, or quality through structured process design.
• Familiarity with lean or continuous improvement methodologies.
Company:
BlinkRx is a prescription access platform that connects patients to branded medications, ensuring transparent pricing and home delivery. Founded in 2014, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.