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Tech Desk Jobs in Boston, MA (NOW HIRING)

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

UniFirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

UniFirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

Unifirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Revel Staffing

IT Help Desk Specialist

Boston, MA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

$55K - $65K/yr

This position is ideal for an IT professional with 0-2 years of hands-on help desk experience who is looking to expand their skills within a collaborative, professional services environment.

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All JobsTech Desk JobsTech Desk Jobs in Boston, MA

Tech Desk information

See Boston, MA salary details

$13

$25

$36

How much do tech desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tech desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is a tech desk?

A Tech Desk, also known as an IT help desk or technical support desk, is a service point where users can receive assistance with technology-related issues. The Tech Desk typically handles troubleshooting, resolving software or hardware problems, and providing guidance on using company technology. Tech Desk staff may offer support in person, over the phone, or via online chat. Their goal is to ensure technology works smoothly for all users, minimizing downtime and improving productivity.

What are the key skills and qualifications needed to thrive as a tech desk specialist?

To thrive as a Tech Desk specialist, you need strong troubleshooting skills, a solid understanding of computer hardware/software, and often a degree or certification in IT support or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge of operating systems such as Windows and macOS are typically required. Excellent customer service, patience, and effective communication help you resolve issues efficiently and build trust with users. These skills ensure timely technical support, minimize downtime, and improve overall user satisfaction within an organization.

What are some typical daily challenges faced by professionals working at the tech desk, and how can they effectively manage them?

Tech desk professionals often encounter challenges such as troubleshooting a wide variety of technical issues under tight time constraints, balancing multiple support requests simultaneously, and communicating complex technical solutions to non-technical users. Effective management includes prioritizing tasks based on urgency, maintaining clear documentation, and leveraging team collaboration to share knowledge and expertise. Developing strong problem-solving and communication skills is essential for success in this fast-paced, customer-oriented environment.

What is the difference between Tech Desk vs Help Desk Technician?

AspectTech DeskHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentCorporate, retail, or service settings; on-site or remoteHelp desk support; call centers, on-site or remote
Industry UsageIT support, technical assistance, troubleshootingCustomer support, technical troubleshooting
Common Search/ComparisonTech DeskHelp Desk Technician

Both Tech Desk and Help Desk Technician roles involve troubleshooting and technical support, often requiring similar certifications. Tech Desk positions may focus more on hardware and network issues within organizations, while Help Desk Technicians typically handle customer inquiries and software problems. The roles overlap significantly, but Tech Desk roles often involve more technical problem-solving in a corporate environment.

Tech Desk jobs near you
Infographic showing various Tech Desk job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 16% Part Time, 11% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Tier 2 IT Help Desk Technician

Boston, MA • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Tier 2 IT Help Desk Technician, Boston, MA
We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
- Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
- Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
- Handle service requests for technical assistance via phone and email.
- Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
- Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
- Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
- 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
- Advanced PC/desktop expertise and basic server knowledge.
- Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
- Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
- Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
- Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
- Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
- Good time management skills.
- Industry certifications such as Network+, Associate's degree, and/or Bachelor's degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsysems.com.

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