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Tech Associate Jobs in Berwyn, PA (NOW HIRING)

Rsli

Desktop Support Engineer

Philadelphia, PA · Hybrid

$30.01 - $37.52/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or Microsoft ...

Reliance Matrix

Desktop Support Engineer

Philadelphia, PA · On-site

$30.01 - $37.52/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or Microsoft ...

Pwc

US Tech-Product Associate

Philadelphia, PA · On-site

$50K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate & Summary The Opportunity As a US Tech-Product Associate, you will play a pivotal role in ...

Dental Associates at Pitman

Associate Dentist

Pitman, NJ · On-site

  • Medical

  • Dental

  • Retirement

Modern technology, including CBCT imaging and digital dentistry * Most specialty procedures ... associates can build a long-term home. With a dependable patient base, advanced technology ...

Dental Associates at Pitman

Associate Dentist

Pitman, NJ · On-site

  • Medical

  • Dental

  • Retirement

Modern technology, including CBCT imaging and digital dentistry * Most specialty procedures ... associates can build a long-term home. With a dependable patient base, advanced technology ...

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All JobsTech Associate JobsTech Associate Jobs in Berwyn, PA

Tech Associate information

See Berwyn, PA salary details

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How much do tech associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for tech associate in Berwyn, PA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.75 per hour, depending on experience, location, and employer.

What are some common challenges tech associates face when supporting cross-functional teams, and how can they navigate them effectively?

Tech Associates often collaborate with various departments such as engineering, product, and customer support, which can present challenges like differing communication styles, shifting priorities, and managing multiple tasks simultaneously. To navigate these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and be adaptable to changing project requirements. Leveraging project management tools and regularly aligning with team leads can help ensure that tasks are prioritized effectively and collaboration remains smooth.

What are the key skills and qualifications needed to thrive as a tech associate, and why are they important?

To thrive as a Tech Associate, you need foundational knowledge in computer systems, troubleshooting, and basic programming, often supported by an associate's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ are commonly required. Strong communication, problem-solving abilities, and customer service skills help you effectively address technical issues and support end-users. These skills and qualities are crucial for efficiently resolving technical problems and ensuring smooth IT operations within an organization.

What is a tech associate?

Tech Associates are entry- to mid-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with IT tasks within organizations. They often work closely with IT teams and end-users, helping to maintain systems, install equipment, and respond to technical inquiries. Tech Associates may also assist in setting up new technology, performing routine maintenance, and ensuring the smooth operation of computer networks. Their role is crucial in keeping technology infrastructure running efficiently.

What is the difference between Tech Associate vs Tech Support Specialist?

AspectTech AssociateTech Support Specialist
Required CredentialsAssociate degree or relevant certificationsHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice, data centers, client sitesHelp desks, call centers, remote support
Employer & Industry UsageIT firms, tech companies, corporate IT departmentsIT service providers, tech companies, customer support centers

Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.

What cities near Berwyn, PA are hiring for Tech Associate jobs?

Cities near Berwyn, PA with the most Tech Associate job openings:

Tech Associate jobs near you
Infographic showing various Tech Associate job openings in Berwyn, PA as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,298 per year, or $20.8 per hour.

Desktop Support Engineer

Rsli

Philadelphia, PA • Hybrid

$30.01 - $37.52/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Responsibilities and Requirements

Troubleshoot hardware and software problems both in person and remotely, resolving and documenting the solutions in Footprints ticketing system. Works on tickets assigned by the helpdesk providing tier one support to end users.

Troubleshooting

  • Provides "in-house" computer/network support relating to software and hardware problems.

  • Troubleshoots network connectivity issues related to Cisco ISE.

  • Work on helpdesk and management assigned tickets via Footprints ticket system.

  • Video conferencing and projector equipment setups.

  • Provide documented resolution within Footprints database tracking system.

Installation/Configuration

  • Assists in equipment installations and relocations within the company.

  • Assists in corporate-wide software installations as well as updates.

  • Install PACS, FAST, VUE, and APS patches (code) for "in-house" systems.

  • Work on PC/software upgrades when needed.

  • Configure new PC's with the corporate image.

  • Thin Client configuration \ PC virtualization.

Customer Service

  • Focus on rapid identification and resolution of customer service issues.

  • Answer questions and perform initial triage on service tickets.

  • Timely and effective resolution to service tickets based on service level agreements.

  • Provide customers with updates to keep them apprised of progress toward problem resolution.

  • Participate in team meetings and customer meetings as requested.

Required Knowledge, Skills, Abilities, and/or Related Experience

  • Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field

  • 5 years of desktop support experience required.

  • Comp TIA A+, Comp TIA Network+, and/or Microsoft Technology Associate (MTA) certification a plus

  • Windows Operating System

  • Basic Networking Knowledge

  • Experience troubleshooting, installing, and configuring hardware and software

  • Ability to explain technical issues to non-technical people

  • Ability to read, understand, and apply complex technical information and to master new computer technology

  • Strong planning and organizational skills and the ability to meet deadlines

Ability to Travel: None


The expected hiring range for this position is $30.01 - $37.52 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.


Work location may be flexible if approved by the Company.


What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
  • Volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

  • Integrity
  • Empowerment
  • Compassion
  • Collaboration
  • Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.


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