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Tech Analysts Jobs in Alabama (NOW HIRING)

Fusion HCR

Tech Support Analyst

Birmingham, AL · On-site

On behalf of our client-- Fusion HCR is seeking a Tech Support Analyst for a preferred company. IT Support Analyst The IT Support Analyst provides front-line technical assistance to employees and ...

Tuskegee University

Analyze business processes and recommend technology solutions that improve operational ... effectiveness. Gather, document, validate, and prioritize business and functional requirements.

Gridiron IT Solutions

SOC Analyst

Huntsville, AL · On-site

$100K - $115K/yr

Senior SOC Analyst Location: Huntsville, AL Work Type: Onsite Remote Work: No Respond to and ... Qualifications * 8+ years of experience supporting Information Technology or Intelligence ...

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Cities in Alabama with the most Tech Analysts job openings:

Infographic showing various Tech Analysts job openings in Alabama as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 3% Part Time, 1% Temporary, and 11% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Tech Support Analyst

Birmingham, AL • On-site

Fusion HCR
Human Resources Consulting Services • 11 - 50 employees
Learn more about Fusion HCRexternal

Full-time

Posted 23 days ago

Job description

On behalf of our client— Fusion HCR is seeking a Tech Support Analyst for a preferred company.
IT Support Analyst
The IT Support Analyst provides front-line technical assistance to employees and helps ensure users have the technology and access needed to perform their jobs effectively. This position serves as an initial resource for technical questions and problems, diagnosing issues, providing solutions, documenting activity, and escalating matters when additional expertise is required.
Responsibilities
  • Provide day-to-day technical support for computers, laptops, peripherals, applications, and network connectivity.
  • Monitor and respond to incoming help desk requests through phone, ticketing systems, and other support channels.
  • Assist with new employee technology setup, account access, equipment deployment, and onboarding activities.
  • Troubleshoot hardware, software, connectivity, and user-access problems and determine the appropriate resolution.
  • Investigate recurring or more complex technical issues and research potential solutions.
  • Maintain accurate documentation of troubleshooting steps, resolutions, equipment, and user requests.
  • Escalate issues that require additional technical expertise while maintaining ownership through resolution.
  • Assist with IT projects, system implementations, equipment management, and other departmental initiatives.
  • Perform additional IT support responsibilities as needed.
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Entry-level candidates are encouraged to apply; equivalent education, training, certifications, or hands-on technical experience may be considered.
Qualifications
  • Strong troubleshooting and problem-solving abilities.
  • Comfortably supporting users with varying levels of technical knowledge.
  • Ability to quickly learn new technologies, applications, and procedures.
  • Strong organizational skills with the ability to prioritize multiple support requests.
  • Clear and professional written and verbal communication.
  • Customer-focused approach with strong interpersonal skills.
  • Working knowledge of Windows environments, networking, hardware, software, and common productivity applications.
  • Familiarity with technologies such as Active Directory, VoIP, ServiceNow, Cisco, and network monitoring tools is a plus.
  • Ability to work independently while knowing when to escalate technical issues.

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