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Team Lead Client Success Jobs in Raleigh, NC (NOW HIRING)

K4Connect

Client Success Manager

Raleigh, NC · On-site

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for ... If you are interested in joining a committed, impassioned, intelligent and creative team that is ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for ... If you are interested in joining a committed, impassioned, intelligent and creative team that is ...

Credible

Client Success Specialist

Durham, NC · On-site

$20/hr

As a member of Credible's Client Success Team, you're enthusiastic about solving problems and answering questions. Using active listening skills and asking probing questions, you provide all the ...

Thekey

RN Client Success Manager

Raleigh, NC

The RN Client Success Manager is also integral to ensuring smooth operations and client ... Ensure that TheKey care team is up-to-date with all relevant information and the care plan is ...

TheKey

RN Client Success Manager

Raleigh, NC · On-site

The RN Client Success Manager is also integral to ensuring smooth operations and client ... Ensure that TheKey care team is up-to-date with all relevant information and the care plan is ...

Palco

SENIOR DIRECTOR OF CLIENT SUCCESS

Raleigh, NC · On-site

Made possible by our amazing team, Palco provides technology and financial services to aid ... Additionally, they are expected to lead and facilitate high strategy meetings both internal and ...

New

Aprio

Client Advisor, Dental Segment

Raleigh, NC · On-site

Join Aprio's Healthcare Services Outsourcing team and you will help clients maximize their ... Lead client conversations with confidence, including navigating difficult or sensitive discussions ...

Aprio

Client Advisor, Dental Segment

Raleigh, NC · On-site

$110K - $172K/yr

Client Advisor (Manager) Join Aprio's Healthcare Services Outsourcing team and you will help ... Lead client conversations with confidence, including navigating difficult or sensitive discussions ...

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Team Lead Client Success information

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How much do team lead client success jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for team lead client success in Raleigh, NC is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $23.37 per hour, depending on experience, location, and employer.

What does a team lead client success do?

A Team Lead Client Success oversees a team of client success managers or representatives to ensure clients receive outstanding service and support. They monitor team performance, provide coaching and training, and help resolve complex client issues. Additionally, they work closely with other departments to improve processes, drive client retention, and ensure client satisfaction. Their role is critical in building strong client relationships and helping the organization meet its customer success goals.

How does a team lead client success balance supporting their team while ensuring client satisfaction?

A Team Lead Client Success typically manages a group of client success managers, providing guidance, training, and support while also acting as a point of escalation for client issues. Balancing these responsibilities involves regular coaching sessions, clear communication of team goals, and close collaboration with sales, product, and support departments to resolve client concerns efficiently. The role requires proactive time management and the ability to prioritize both team development and client needs to maintain high satisfaction and retention rates. Frequent cross-functional meetings and detailed reporting also help ensure both internal and client-facing goals are met.

What are the key skills and qualifications needed to thrive as a team lead client success, and why are they important?

To excel as a Team Lead Client Success, you need strong client relationship management skills, leadership abilities, and a background in customer success or account management, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer support tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team-building skills help you motivate your team and build trust with clients. These skills are crucial for ensuring client satisfaction, driving retention, and effectively leading a high-performing client success team.
Infographic showing various Team Lead Client Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,029 per year, or $25 per hour.

Client Success Manager

Raleigh, NC • On-site

K4Connect
Software Development • 51 - 200 employees
Learn more about K4Connectexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Manage the day-to-day activities for a subset of client accounts to ensure customer success and satisfaction.

  • Serve as the main point-of-contact, trusted advisor, and advocate for clients to facilitate successful delivery and integration of K4Connect solutions.

  • Monitor, analyze, and utilize data on client usage to provide insights, establish success goals, and drive customer engagement.

Job description

K4Connect is a high impact, high growth, venture backed company on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler, healthier and happier lives. We believe that technology is not simply reserved for the next generation, but rather should empower all generations.
We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications, Smart Home, and Wellness to senior communities across the country. They will manage the day-to-day activities for a subset of K4Connect's client base and will focus on helping customers be successful throughout the entire customer journey by maintaining a high level of customer satisfaction. This role requires high levels of both people skills and technical ability.
Specifically, the Client Success Manager will:
  • Be the single point-of-contact, client champion and trusted advisor to client accounts with the overall goal of making K4Community successful and valuable to a community.
  • Ensure the timely and successful delivery of K4Connect's solutions, including technical expertise, according to customer needs and objectives.
  • Enable proven integrations with new and existing customers
  • Use internal tools to help communities customize their app experience
  • Provide insights to clients based on K4Community resident and staff usage to ensure that they get the most out of the platform.
  • Establish clear success goals and process milestones for the client to work toward.
  • Monitor and analyze client's usage of our product.
  • Utilize data to tell customer success stories.
  • Forecast and track key account metrics.
  • Work with product specialists to train and educate communities on K4community.
  • Drive enablement of expanded solutions for existing customers.
  • Cultivate brand ambassadors to share the product's benefit and value within communities.

Requirements:
  • BS or Associate Degree with a minimum of 3 years of experience in a customer success, account management, or a relationship management position.
  • Natural relationship builder with integrity, reliability and maturity.
  • Proven ability to manage multiple accounts and connect across multiple levels of organizations.
  • Experience working with customers, both in person and virtually, and in one to one and group settings.
  • Experience maintaining relationships, while working to mitigate churn and drive engagement and renewals.
  • Experience and aptitude inside the software industry for enabling integrations and working within a data environment
  • Ability to work in a HIPAA compliant environment with a demonstrated ability for precision and thoroughness
  • Ability to deal professionally, tactfully, and effectively with internal and external stakeholders in a fast-paced, customer-focused environment.
  • Believes in the value of using data to guide clients to successful outcomes.
  • Driven, self-motivated, enthusiastic and with a "can do" attitude.
  • Results-driven, with a bias for speed and action.
  • Quick learner with adaptability to learn new tools and proficiency with a multitude of software packages related to productivity both common (Google Suite, CRMs) and advanced tools (Snowflake and internally built tools)
  • Familiarity with SaaS preferred.
  • Familiarity with Snowflake & data warehouse & analytics technologies a plus.
  • Experience servicing senior living clients and communities a plus.
  • Familiarity with smart home/network technologies a plus.
  • Onsite in our Raleigh office with limited remote work.
  • Expected Travel: Up to 25%.

Benefits We Offer:
  • Competitive Compensation Package (Salary + K4Connect Stock)
  • Quality Healthcare Options for Medical (PPO & HSA), Dental, and Vision
  • Company-Paid Life Insurance, AD&D, STD, LTD plans
  • Vanguard 401k Plan for Retirement Savings
  • Hybrid Office/Work from Home Policy
  • Unlimited PTO, Paid Holidays, and Maternity/Paternity Leave
  • Employee Lounge with games and beverages!

We are looking for a highly energetic person who understands the balance of being a strong client advocate and passionate about delighting customers while managing to the business goals of the company. If you are interested in joining a committed, impassioned, intelligent and creative team that is driven to making global impact in people's lives, then K4Connect may be the place for you!

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