Benefits:- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Chickn Out is looking for a
highenergy, peoplefirst, operationsobsessed Head Coach to lead our restaurant with excellence. This role is the heartbeat of the shop driving culture, execution, guest experience, and team development every single day.
If you love building strong teams, solving problems before they happen, and running a tight, fun, highvibe restaurant, this is your spot.
ROLE SUMMARY
The Head Coach is responsible for
full store leadership: people, performance, profitability, and guest experience. Youll coach the team, protect the brand, maintain systems, and ensure Chickn Out delivers elite food and service every day.
This role requires strong communication, accountability, and the ability to lead from the front not the office.
KEY RESPONSIBILITIES
Team Leadership & Culture
- Lead, coach, and develop all FOH/BOH team members
- Build a positive, highenergy culture rooted in respect and accountability
- Conduct ongoing training, performance checkins, and corrective coaching
- Ensure all staff follow Chickn Out standards, recipes, and service expectations
Daily Operations
- Oversee all opening, midshift, and closing procedures
- Maintain food quality, speed, accuracy, and cleanliness
- Ensure safety, sanitation, and compliance with health regulations
- Manage inventory, ordering, waste control, and product rotation
- Maintain equipment and coordinate repairs when needed
Guest Experience
- Deliver a warm, fun, memorable guest experience every shift
- Resolve guest issues with professionalism and hospitality
- Monitor service flow and adjust staffing or stations as needed
- Ensure online orders, catering, and dinein service run smoothly
Financial & Administrative
- Manage labor to target using scheduling tools and realtime adjustments
- Monitor food cost, waste, and portioning to protect profitability
- Complete daily/weekly paperwork, deposits, and reporting
- Support payroll accuracy (timecards, approvals, corrections)
- Execute marketing promotions and seasonal menu rollouts
Staffing & Scheduling
- Recruit, interview, and hire strong team members
- Build weekly schedules that balance labor targets and team needs
- Maintain staffing levels that support consistent execution
REQUIRED SKILLS & QUALITIES
- Strong leadership and communication
- Ability to coach, motivate, and hold others accountable
- High operational awareness and attention to detail
- Ability to multitask in a fastpaced environment
- Problemsolver with a calm, confident presence
- Reliable, organized, and consistent
- Passion for hospitality and great food
PREFERRED EXPERIENCE
- 2+ years restaurant management or shift leadership
- Experience with Toast, 7Shifts, or similar systems
- Knowledge of food safety and labor compliance
- Proven track record of team development
WHAT YOULL LOVE ABOUT WORKING HERE
- A fun, supportive, highenergy environment
- Real leadership autonomy
- Opportunities for growth as the brand expands
- Competitive pay + performance incentives
- Staff meals and team perks
- A culture built on respect, hustle, and good vibes