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Connex One is a UK Based global software provider, designing innovative Cloud Customer Contact and Customer Engagement Solutions which focus on helping businesses improve and simplify the way they interact with their customers on a daily basis.

Connex One was established in 2013 and is now present in 5 continents with a team of over 350 employees globally. Current office locations are UK, USA, South Africa, Kenya, Nigeria, Australia and Spain - with Portugal, Sweden and Canada opening in the coming months.

The business’ success is based on impeccable client service, passionate people and leading-edge technology.

What We Do

Customer Engagement: We live in a very modern and advanced world where businesses have to conform to how their customers prefer to interact or communicate with them. Whether it is over the phone, live chat, text messaging, or social media, our system will help businesses adapt to their customers' conversational preferences and cater to their needs. It is omnichannel customer engagement made simple.

The Role

The Business Development Team Leadership role is an opportunity to join a fun, fast paced and dynamic team that sells the Connex One product globally. We're looking for an individual that can collaborate with the Regional Head of Business Development to drive a team of Business Development Executives towards success and motivate them to exceed set KPIs and targets on a daily basis. This is a role in which you will need to lead from the front in various ways.

Main Responsibilities

• Leading From The Front: Managing and motivating the team on a day to day basis as well as par-taking in Business Development work yourself i.e. meeting the outlined responsibilities of a Business Development Executive as per the BDE job description.
• Operational Tools: Full understanding of how to use the designated CRM and call handling system and ensuring the team uses these tools accordingly.
• Team Incentives: Collaborate with the Regional Head of Business Development to create and run weekly/ monthly and quarterly incentives for your team
• Reporting: Ensuring the team meets daily call volume and talk time expectations. Running and maintaining a performance-based weekly report detailing the Initial Calls and Meeting Ready Leads booked by your team.
• Accountability: Being responsible for tracking your team’s punctuality, identifying areas of improvement as well as verticals to target.
• Social Leadership: Collaborating with the Regional Head of Business Development in the arrangement of team bonding activities - inside & outside the office.

Please note: BDE Disciplinaries, salary reviews and dismissals are all handled by the Regional Head of Business Development and HR Department.

Competencies, Qualifications & Experience

• Previous outbound sales experience
• Excellent written and verbal communication skills
• Self-motivated, enthusiastic and professional
• Knowledge and experience of software sales would be an advantage but not essential
• Interpersonal skills and eagerness to work as part of a team

Remuneration & Benefits

• Competitive basic salary
• Bonuses based on your team’s performance
• Uncapped commission: Booked appointments and deal based recurring commission
• Generous target driven bonuses
• Office transfer options to overseas locations based on performance
• Team based target driven incentives
• Competitive Annual Leave & Pension Contribution