Tams Jobs in Tennessee (NOW HIRING)

Job Summary:
Mindlance is a company seeking an IT Support Technician to provide IT systems support to end users on a variety of moderate to complex computer system issues. The role involves responding to technical support requests and ensuring timely resolution of issues.
Responsibilities:
• Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email.
• Provides moderate to complex troubleshooting and software development issues as needed.
• Communicates high visibility issues to immediate supervisor.
• Escalates calls to the appropriate departments as needed.
• Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
Qualifications:
Required:
• Bachelor's degree from an accredited college or university preferred.
• Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with proprietary systems (JURIS, One Team, SIR, TAMS and Voyager).
• Excellent customer service skills
• Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors
• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Computer keyboarding, travel as required
• Hearing, vision and talking
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.