ZipRecruiter

Log In

1

Talent Operations Program Manager Jobs in New York

Stripe

Consumer Operations, Program Manager

New York, NY · On-site +1

$150K - $210K/yr

Consumer Operations, Program Manager - Stripe, LLC - New York, NY Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world ...

Harvey

Global Operations Program Manager

Manhattan, NY · On-site

$120K - $200K/yr

Role Overview People Operations is taking on more complex, cross-functional program work as Harvey ... This is a hands‑on program management role -- you'll work closely with functional experts, but ...

Squad

Talent & Operations

New York, NY · On-site +1

$110K - $150K/yr

... our day-to-day operations. About the role As Squad's Talent & Ops hire, you will set the gold ... Run intake and calibration conversations with hiring managers (internal and selected clients) to ...

Ramp

Senior Manager, Head of Talent Operations

New York, NY · On-site +1

$220K - $302K/yr

... Senior Manager, Head of Talent Operations to lead and scale the engine behind our recruiting ... Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience) * Own and scale ...

BAE Systems

Ops Program Spec II

Greenlawn, NY · On-site

Assists the Operation program Manager on Operations performance against the baseline program plan by monitoring quality, schedule and cost performance of all Operations functions. * Gather and ...

previous pagenext page

Showing results 21-40

All JobsTalent Operations Program JobsTalent Operations Program Manager JobsTalent Operations Program Manager Jobs in New York

Talent Operations Program Manager information

What cities in New York are hiring for Talent Operations Program Manager jobs?

Cities in New York with the most Talent Operations Program Manager job openings:

Consumer Operations, Program Manager

New York, NY • On-site, Remote

Stripe
Software Development • 1 - 5K employees
Learn more about Stripeexternal

$150K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

Consumer Operations, Program Manager - Stripe, LLC - New York, NY Who we areAbout Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you'll doResponsibilities
  • Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. 
  • Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. 
  • Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. 
  • Develop customer support strategies and implement tools to enhance self-service options for users.
  •  Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. 
  • Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).
Who you areMinimum requirements

Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following:

  • 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
  • 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
  • 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
  • 1 year experience coordinating feedback loops between end users, support teams and product teams.
  • 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
  • 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.

Salary: $150,301 - $210,600/yr

This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting permitted

Multiple Positions Available. 

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI

Apply