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Systems Support Representative Jobs in Florida (NOW HIRING)

MediaCom

Process Support Representative I

Gulf Breeze, FL · On-site

$13 - $20/hr

Process Support Representative I Since 1995, Mediacom Communications has become a coast-to-coast ... Research serviceability of addresses using Mediacom's billing system, USPS website, and Google maps ...

Waller HROPS LLC

Be Seen First

Technical Support Representative - Commercial Military

Palmetto, FL · On-site

$65K - $72K/yr

Support ranges from build kit assistance to Ready-to-Fly (RTF) systems, including setup ... The representative must develop a comprehensive understanding of Lumenier's component ...

New

Orange County Public Schools

TECH SUPPORT REP

Orlando, FL · On-site

$35K - $43K/yr

Supports the configuration of software as well as assisting users with the use of district-approved ... Requires the ability to apply principles of rational systems. Ability to interpret instructions ...

ADP

Entry-Level Customer Support Representative

Miami, FL · On-site

$14.50 - $19.75/hr

ADP is hiring Entry-Level Customer Support Representative This position is hybrid, working at the ... Learn our products/systems and stay current on policies and procedures * Meet daily performance ...

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Systems Support Representative information

What is the difference between Systems Support Representative vs Help Desk Technician?

AspectSystems Support RepresentativeHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (often)CompTIA A+, ITIL (sometimes)
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, IT support
Employer & Industry UsageBusinesses, IT service providersIT departments, managed service providers
Common Search & ComparisonYesYes

The Systems Support Representative and Help Desk Technician roles both involve technical support, but the Systems Support Representative often handles more complex issues and may work directly with internal teams or clients. Help Desk Technicians typically focus on initial troubleshooting and customer service. Both roles require similar certifications and are found in similar environments, but the scope and complexity of tasks can differ.

Is remote systems support representative a stressful job?

Remote systems support representatives often face stress from managing multiple technical issues, meeting response time expectations, and providing customer service remotely. The job requires strong problem-solving skills, patience, and the ability to handle high-pressure situations, which can contribute to stress levels depending on workload and support environment.

What is the role of a systems support representative?

A systems support representative provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure system functionality and user satisfaction.

What cities in Florida are hiring for Systems Support Representative jobs?

Cities in Florida with the most Systems Support Representative job openings:

Infographic showing various Systems Support Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Remote Support Representative

Lakeland, FL • Remote

Viajemos Solas pero en Grupo
11 - 50 employees
Learn more about Viajemos Solas pero en Grupoexternal

$35K - $70K/yr

Part-time

Re-posted 24 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism

Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills

Preferred Skills

  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy