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Systems Software Support Jobs in Texas (NOW HIRING)

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Ideal candidates will possess knowledge of multiple programming languages, operating systems ... Proven experience in software support or a similar role * Strong problem solving skills and ...

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Ideal candidates will possess knowledge of multiple programming languages, operating systems ... Proven experience in software support or a similar role * Strong problem solving skills and ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At ... Clearly documents customer tickets in the CRM system and follows the processes established for CRM ...

Saronic Technologies

Systems Software Engineer

Austin, TX · On-site

$171K - $203K/yr

We are seeking a System Software Engineer to design, implement, and optimize software systems for ... Paid maternity and paternity leave to support new parents * Competitive Salary: Industry-standard ...

Apple

SoC Systems Software Engineer

Austin, TX

$171K - $203K/yr

... support automated testing of software solutions at scale. Minimum Qualifications: * Bachelor's degree + 10 Years of Experience Preferred Qualifications: * At least 10 years of experience in systems ...

Apple

SoC Systems Software Engineer

Austin, TX · On-site

$171K - $203K/yr

... to support automated testing of software solutions at scale. Bachelor's degree + 10 Years of Experience At least 10 years of experience in systems software design and development.Excellent ...

Amdocs

Software Support Manager

Plano, TX · On-site

The Software Support Manager will co-lead a software development lifecycle to support a large US ... Amdocs is a developer and provider of customer experience systems for communications, media, and ...

Apple

SoC Systems Software Engineer

Austin, TX

$172K - $305K/yr

... to support automated testing of software solutions at scale. Preferred Qualifications At least 10 years of experience in systems software design and development. Excellent programming (C /C++/ C# ...

Natera

Software Support Engineer III

Austin, TX · On-site

$80K - $100K/yr

Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform. * Perform troubleshooting, debugging, and root cause analysis ...

Amdocs

Software Support Manager

Plano, TX · On-site

With our talented people, and more than forty years of experience running mission-critical systems ... In one sentence Co-lead a software development lifecycle in support of a large US based Telco BSS ...

Apple

SoC Systems Software Engineer

Austin, TX

$172K - $305K/yr

... to support automated testing of software solutions at scale. Preferred Qualifications At least 10 years of experience in systems software design and development. Excellent programming (C /C++/ C# ...

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Systems Software Support information

What cities in Texas are hiring for Systems Software Support jobs? Cities in Texas with the most Systems Software Support job openings:
Software Support Services Specialist

Software Support Services Specialist

Basic Software Systems

Texarkana, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Basic Software Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Support Services Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. Specialists train/assist customers with the ongoing use of customized software systems. They will handle incoming support calls, troubleshoot reported issues, and provide assistance/ training via the phone and at on locations (at certain levels).
REQUIREMENTS
  • Highly trainable for an industry-specific business
  • Customer service minded
  • Effective communicator
  • Professional phone etiquette a must
  • Ability to juggle multiple priorities at once
  • Must be able to work in a fast-paced environment
  • Experienced with current computer technology
  • MS Office experienced
  • Desire to grow and advance
  • Accounting knowledge valuable
RESPONSIBILITIES
SUPPORT RESPONSIBILITIES
  • Provide technical support and training to customers by researching and answering questions and troubleshooting problems.
  • Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.
  • Maintain knowledge of Basic Software Systems software applications and all third-party applications that integrate.
  • Maintain knowledge of software applications used for documentation and communication within the company
  • Maintain knowledge of technical requirements for applications
  • Maintain accurate documentation of support cases
  • Maintain documentation for procedures and support cases
  • Maintain outstanding support cases and follow-up regularly until resolved
  • Effectively communicate customer errors and concerns via tolls provided.
  • Consult with the customer regarding best practices in using the software effectively in various tasks.
  • Implement software applications as applicable according to the needs of our customers
  • Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects
TRAINING
  • Train customers on how to use Basic Software business systems and interfaces.
  • Phone/virtual training
  • Possible onsite training
  • Individualized on an as-needed basis
Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

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