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Systems Network Support Analyst Jobs in Chicago, IL

JOHNS BYRNE CO

Network Support Engineer

Niles, IL · On-site

... network infrastructure and data protection. Collaboration and Support ... Collaborate with cross-functional teams including application development, systems administration ...

pathwayRP

Support Analyst

Chicago, IL · On-site

Provide day to day production support to exchange-listed derivatives middle and back office systems ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

Skadden, Arps...LLP

Technology Support Analyst

Chicago, IL · On-site

$80K - $90K/yr

The Analyst provides technology support for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They deliver high‑level ...

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All JobsSystems Network Support Analyst JobsSystems Network Support Analyst Jobs in Chicago, IL

Systems Network Support Analyst information

See Chicago, IL salary details

$39.1K

$81.5K

$113.3K

How much do systems network support analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for systems network support analyst in Chicago, IL is $81,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $94,800.00 per year, depending on experience, location, and employer.

What is the difference between Systems Network Support Analyst vs Network Support Specialist?

AspectSystems Network Support AnalystNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentCorporate IT departments, data centers, managed service providersHelp desks, technical support centers, enterprise networks
Employer & Industry UsageBusinesses, government agencies, IT service providersTelecommunications, IT support firms, large organizations

The Systems Network Support Analyst and Network Support Specialist roles share similar certifications and work environments, often overlapping in corporate and technical support settings. The main difference lies in scope: Analysts typically handle more complex network issues and system integrations, while Specialists focus on troubleshooting and user support. Both roles are essential in maintaining network stability and security within organizations.

What does a systems network support analyst do?

A systems network support analyst is responsible for maintaining, troubleshooting, and supporting an organization’s computer networks and systems. They install hardware and software, monitor network performance, resolve connectivity issues, and ensure network security, often using tools like network monitoring software and following industry best practices. Strong technical skills, certifications such as CompTIA Network+ or Cisco CCNA, and the ability to work in a team are typically required for this role.

Systems / Network Administrator Lead

Chicago, IL • On-site

Computer World Services
IT Services • 51 - 200 employees
Learn more about Computer World Servicesexternal

$72K - $97K/yr

Full-time

Re-posted 21 days ago

Job description

CWS seeks an experiencedSystems / Network AdministratorLeadto lead enterprise systems and network administration supporting the U.S. Military Entrance Processing Command (USMEPCOM) Enterprise Network for Lifecycle, Information Support, and Technology (ENLIST) program. 

The Systems/Network Administrator Lead willbe responsible forsystems and network administration, operations and maintenance (O&M), and associated activities supporting platforms installed throughout the USMEPCOM enterprise. This individual will serve as thecontractor'sservice owner for enterprise infrastructure services, ensuring systems consistently meet defined service levels while providing secure, reliable, andhighly availableoperations. 

The Systems/Network Administrator Lead will provide technical leadership for enterprise servers, operating systems, databases, virtualization platforms, storage, collaboration technologies, cloud environments, and network infrastructure.  

This position will also lead the Outage Response Team (ORT),directingenterprise outage response, disaster recovery, Continuity of Operations (COOP), incident management, and restoration efforts while serving as the primary technical point of contact during major incidents. 

Working closely with Government leadership, engineering teams, cybersecurity personnel, vendors, and external partners, the Systems/Network Administrator Lead will ensure enterprise infrastructureremainssecure, compliant, resilient, interoperable, andmission-ready. 

The successful candidate willpossessexceptional technical leadership skills, extensive enterprise infrastructure experience, and the ability to lead geographically dispersed technical teams supporting a complex Department of Defense IT enterprise. 

Key Tasks & Responsibilities

  • Lead enterprise systems administration, network operations, and operations and maintenance (O&M) activities across the USMEPCOM enterprise. 

  • Serve as thecontractor'sservice owner for enterprise infrastructure services and ensure systems consistently meet defined service level objectives. 

  • Plan, organize, and direct contractor personnel responsible for operations and maintenance of USMEPCOM-constructed networks. 

  • Provide technical leadership for Windows and UNIX/Linux operating systems, physical and virtual servers, databases, VMwareESXienvironments, Storage Area Networks (SANs), collaboration tools, enterprise applications, and cloud infrastructure. 

  • Perform system-level configuration, validation, integration, and administration of enterprise hardware, software, operating systems, and infrastructure platforms whilemaintaininginteroperability with existing legacy systems. 

  • Lead engineering development, infrastructure integration, interface design analysis, software and hardware testing, and enterprise systems implementation activities. 

  • Apply Risk Management Framework (RMF) security principles, practices, and procedures tomaintaincompliance with Department of Defense cybersecurity requirements. 

  • Lead the Outage Response Team (ORT) and direct all activities associated with enterprise outage response, incident management, disaster recovery, and Continuity of Operations (COOP). 

  • Serve as the primary point of contact during enterprise outages, coordinating response activities with Government leadership, vendors, DISA, external agencies, and other stakeholders. 

  • Coordinate, direct, and oversee outage resolution efforts while providingtimelystatus updates to Government leadership throughout incident response activities. 

  • Develop,maintain, and regularly update enterprise outage response procedures, Incident Response Plans, disaster recovery documentation, and operational playbooks. 

  • Review Incident Response Plans quarterly to ensure system inventories, procedures, documentation, and operational processesremaincurrent. 

  • Lead geographically dispersed teams responsible for enterprise infrastructure operations, systems administration, and network support. 

  • Monitor enterprise performance, availability, and operational health while proactivelyidentifyingopportunities for infrastructure improvements, automation, and operational efficiencies. 

  • Support cloud technologies, virtual desktop infrastructure (VDI), enterprise networking,firewalladministration, secure communications, and enterprise modernization initiatives. 

  • Foster continuous improvement while ensuring compliance with Federal Government, Department of Defense, and enterprise IT operational standards and best practices. 

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Network Engineering, or a related technical discipline is preferred. 

  • Minimum five (5) years recent experience managing enterprise IT teams in geographically dispersed locations supporting operations and maintenance of enterprise servers (physical and virtual), operating systems (Windows and UNIX/Linux), databases, VMwareESXi, Storage Area Networks (SANs), collaboration tools, enterprise applications, scripting, and enterprise security. 

  • Minimum one (1) year recent experience: 

    • Leading network personnel and coordinating enterprise outage response procedures 

    • Supporting DISA network transport solutions.  

  • Minimum five (5) years recent experience supporting: 

    • Cloud-based enterprise solutions and cloud infrastructure 

    • Virtual desktop infrastructure (VDI) environments 

    • In enterprise network and systems administration, including outage response and incident management 

    • Leading enterprise network operations teams supporting programs similar in size, scope, and complexity to this Task Order 

  • Minimum six (6) years recent experience supporting global enterprise network systems and subsystems, including LAN, WAN, MPLS, BGP, network availability, troubleshooting, and infrastructure optimization 

  • Minimum three (3) years experience: 

    • Supporting IPv4 and IPv6 protocol stacks 

    • Planning and executing local and long-haul communications 

    • Supporting and troubleshootingfirewallappliances,firewallrulesets, and enterprisefirewallsolutions 

Certifications
  • ITIL 4 Foundation (or higher) Certification
  •  At least two network certifications (e.g., Cisco Certified Network Associate (CCNA), CompTIA Network+)
  • Microsoft Certified Solutions Expert (MCSE) certification
  • Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Design Expert (CCDE) certification
  • One of the below:
    • CISSP-ISSAP (Information Systems Security Architecture Professional) - the architecture concentration
    • CISSP-ISSEP (Information Systems Security Engineering Professional) - the engineering concentration
    • CCSP (Certified Cloud Security Professional) - added in more recent baseline updates
Candidates who do not currently possess the required certifications must obtain them within one month of hire. CWS may sponsor certification training and examination costs.
Security Clearance
  •  Active Secret Clearance is required. 
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • This position is primarily remote. Candidates located in the Chicago area are preferred, but this is not a requirement. Approximately 25% travel is anticipated during the first six months of the contract, primarily to the USMEPCOM Headquarters in North Chicago, Illinois, to support transition activities and program ramp-up. Once the program is fully operational, travel is expected to decrease to approximately 10% for periodic customer meetings and program support. 
$115,000 - $155,000 a year

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position. 

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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