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Systems Engineer Support Analyst Jobs in Bremen, AL

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Systems Engineer

Birmingham, AL · On-site

This role provides first-contact remote technical support for network, server, and end-user systems ... Perform rapid analysis of workstation-level incidents,identifyingroot causes and ...

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All JobsSystems Engineer Support Analyst JobsSystems Engineer Support Analyst Jobs in Bremen, AL

Systems Engineer Support Analyst information

See Bremen, AL salary details

$66.8K

$92.5K

$122.5K

How much do systems engineer support analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for systems engineer support analyst in Bremen, AL is $92,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $97,300.00 per year, depending on experience, location, and employer.

What is a systems engineer support analyst?

Systems Engineer Support Analysts are IT professionals who combine systems engineering knowledge with technical support skills to ensure the smooth operation of an organization’s computer systems. They are responsible for troubleshooting hardware and software issues, maintaining system performance, and providing technical assistance to end users or internal teams. These analysts often work closely with systems engineers, network administrators, and other IT staff to implement solutions, monitor system health, and resolve complex technical problems. Their role is critical in minimizing downtime and ensuring business continuity.

What are the key skills and qualifications needed to thrive as a systems engineer support analyst?

To thrive as a Systems Engineer Support Analyst, you need a strong foundation in systems administration, troubleshooting, and IT infrastructure, often supported by a degree in computer science or related certifications like CompTIA, Microsoft, or Cisco. Familiarity with operating systems (Windows, Linux), network protocols, ticketing systems, and monitoring tools is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and collaborate with both technical and non-technical stakeholders. These skills ensure reliable system performance, minimize downtime, and provide effective support in dynamic IT environments.

What are some common challenges faced by systems engineer support analysts when troubleshooting complex technical issues?

Systems Engineer Support Analysts often encounter challenges such as diagnosing multifaceted problems that cross several system layers, coordinating with multiple teams, and balancing urgent support requests with ongoing project work. These professionals must quickly analyze logs, identify root causes, and implement solutions while minimizing system downtime. Clear communication and documentation are essential, as analysts frequently collaborate with developers, network engineers, and end-users to resolve issues efficiently.

What is the difference between Systems Engineer Support Analyst vs Network Support Specialist?

AspectSystems Engineer Support AnalystNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentIT departments, technical support teams, enterprise environmentsNetwork operations centers, ISPs, corporate networks
Employer & IndustryTech companies, large enterprises, government agenciesTelecommunications, internet service providers, large corporations
Common Search IntentUnderstanding roles, career paths, job requirementsNetwork troubleshooting, infrastructure support, certifications

The Systems Engineer Support Analyst and Network Support Specialist roles share overlapping skills in networking and certifications. However, the Systems Engineer Support Analyst typically focuses on supporting and maintaining systems and applications within an organization, while the Network Support Specialist concentrates on network infrastructure and connectivity issues. Both roles are vital in IT support but differ in scope and daily responsibilities.

Is a Systems Engineer Support Analyst a high paying job?

Systems Engineer Support Analysts typically earn competitive salaries that vary based on experience, location, and industry. They often require technical skills in systems administration, troubleshooting, and certifications such as CompTIA or Cisco, which can influence earning potential.

What cities near Bremen, AL are hiring for Systems Engineer Support Analyst jobs?

Cities near Bremen, AL with the most Systems Engineer Support Analyst job openings:

Infographic showing various Systems Engineer Support Analyst job openings in Bremen, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $92,530 per year, or $44.5 per hour.

Production Support Analyst

Birmingham, AL

rxbenefits
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about rxbenefitsexternal

Full-time

Re-posted 21 days ago

Job description

Production Support Analyst:


Job Description:
The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its operational processes, and the software that supports the processes. This individual works closely with end users to understand the issues they encounter, resolving where possible. The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and updating users on the status of enhancements or corrections assigned to the Application Development team.

Primary Duties & Responsibilities:

  • Support end users in answering application questions and validation of application functionality within established SLA timelines
  • Monitor applications to ensure business processes are running as expected and are performant, and resolve or escalate observed issues
  • Document issues requiring Application Development assistance, with detailed reproduction steps, and escalate to App Development
  • Work with manager and Availability and Change Control Manager to keep users updated during system outages or when there are issues impacting critical business processes
  • Attend show and tell meetings for applications being supported to remain up to date on new features and enhancements

Required Skills/Experience:

  • Bachelor's Degree in Computer Science, MIS, Business or equivalent experience
  • 2-4 years related Application Production Support experience
  • 1-3 years customer/user-facing experience
  • Strong skill in configuring and supporting software applications
  • Strong skill in writing complex SQL queries
  • Experience working with Application Development teams to escalate issues found in production
  • Ability to establish solid working relationships with people across all functional areas of the organization
  • Ability to adjust to competing or shifting priorities as needed
  • Excellent interpersonal skills in areas of collaboration and facilitation
  • Able to work independently or as part of a team
  • Experience in healthcare/benefit management is a strong plus
  • Experience with Salesforce and/or BI tools such as Qlik is a strong plus
  • Experience with JIRA software is a plus



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