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Systems Engineer Support Analyst Jobs in Maryland

Tensley Consulting Inc.

$205K - $225K/yr

Tensley Consulting is seeking a System Engineer (SE) Level 3 to support complex systems engineering efforts across a large-scale government program. The SE Level 3 will analyze user requirements ...

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Systems Engineer Support Analyst information

What is a systems engineer support analyst?

Systems Engineer Support Analysts are IT professionals who combine systems engineering knowledge with technical support skills to ensure the smooth operation of an organization’s computer systems. They are responsible for troubleshooting hardware and software issues, maintaining system performance, and providing technical assistance to end users or internal teams. These analysts often work closely with systems engineers, network administrators, and other IT staff to implement solutions, monitor system health, and resolve complex technical problems. Their role is critical in minimizing downtime and ensuring business continuity.

What are the key skills and qualifications needed to thrive as a systems engineer support analyst?

To thrive as a Systems Engineer Support Analyst, you need a strong foundation in systems administration, troubleshooting, and IT infrastructure, often supported by a degree in computer science or related certifications like CompTIA, Microsoft, or Cisco. Familiarity with operating systems (Windows, Linux), network protocols, ticketing systems, and monitoring tools is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and collaborate with both technical and non-technical stakeholders. These skills ensure reliable system performance, minimize downtime, and provide effective support in dynamic IT environments.

What are some common challenges faced by systems engineer support analysts when troubleshooting complex technical issues?

Systems Engineer Support Analysts often encounter challenges such as diagnosing multifaceted problems that cross several system layers, coordinating with multiple teams, and balancing urgent support requests with ongoing project work. These professionals must quickly analyze logs, identify root causes, and implement solutions while minimizing system downtime. Clear communication and documentation are essential, as analysts frequently collaborate with developers, network engineers, and end-users to resolve issues efficiently.

What is the difference between Systems Engineer Support Analyst vs Network Support Specialist?

AspectSystems Engineer Support AnalystNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentIT departments, technical support teams, enterprise environmentsNetwork operations centers, ISPs, corporate networks
Employer & IndustryTech companies, large enterprises, government agenciesTelecommunications, internet service providers, large corporations
Common Search IntentUnderstanding roles, career paths, job requirementsNetwork troubleshooting, infrastructure support, certifications

The Systems Engineer Support Analyst and Network Support Specialist roles share overlapping skills in networking and certifications. However, the Systems Engineer Support Analyst typically focuses on supporting and maintaining systems and applications within an organization, while the Network Support Specialist concentrates on network infrastructure and connectivity issues. Both roles are vital in IT support but differ in scope and daily responsibilities.

Is a Systems Engineer Support Analyst a high paying job?

Systems Engineer Support Analysts typically earn competitive salaries that vary based on experience, location, and industry. They often require technical skills in systems administration, troubleshooting, and certifications such as CompTIA or Cisco, which can influence earning potential.
Infographic showing various Systems Engineer Support Analyst job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Systems Engineer / Support Engineer

Rockville, MD • On-site

Deegit Inc
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Deegit Incexternal

Full-time

Re-posted 25 days ago

Job description

Company Description
Deegit Inc.
Job Description
Mid-Level Application Operations Support Engineer
We are looking for an individual with application support experience to perform application release and operations activities in our on premise data centers as well as AWS.
Following are the requirements for the position:
• Experience providing support for Linux systems.
• This includes assisting application teams with assessing issues and troubleshooting deployments.
• Monitoring experience with setting up Nagio's, Appdynamics and Icinga dashboards.
• Scripting in Perl and Python is needed.
• Experience providing support for Windows systems.
• This includes assisting application teams with assessing issues and troubleshooting deployments.
• Basic database experience which should include executing SQL, and assisting application teams with connectivity and integration activities.
• Knowledge of setup/provisioning of server environments in support of application purposes.
• And while this does not include the actual build activity of servers, it does include working with application teams to develop requirements and then submitting those requirements to build teams and following up until the servers are delivered.
• Experience with Tomcat and Apache a plus.
• Experience with troubleshooting application related issues.
• This includes reviewing log files, application servers/services (i.e. Tomcat and Apache as examples), working with the network team to troubleshoot connectivity issues and working with infrastructure teams for OS/platform issues.
• AWS experience desirable.
• We are utilizing many services provided by AWS, and continuously evolving as AWS evolves.
• Having experience supporting applications in AWS at an enterprise level is desired.
• Specifically an understanding of EC2, S3, ELB and Security Groups is very helpful.
• Systems integration experience desirable.
• This position will provide support to application teams to establish connectivity between systems during design and development. This includes working with the network team for firewall support between systems as well as users and systems.
• Scripting experience is required.
• Scripting technologies are utilized to support those activities.
• Some examples are Python and Perl.
• Experience deploying applications is preferred, and experience with automated deployment tools is a plus.
• This person will be part of an on-call rotation and will be expected to support after hours and weekends during that time.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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About Deegit

Sourced by ZipRecruiter

Deegit Inc, headquartered in Schaumburg, IL, USA, operates within the IT services industry. They specialize in engaging, mobilizing, and delivering IT talent, with an extensive background spanning more than two decades. Their service portfolio includes IT staff augmentation, direct IT recruitment, and managed services. Established in the late ’90s with a vision to address the growing demand in the IT staffing sector, Deegit has grown rapidly, reflecting strong expertise, robust market understanding, and a deep commitment to customer satisfaction. Their mission is centered around offering superior solutions, harnessing the power of technology, to help their clients thrive in a rapidly evolving digital landscape. The company's notable achievements are reflected in their long-standing partnerships with clients, their high caliber of personnel, and their extensive reach across industries.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Schaumburg, IL, US

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