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Job Title: VP, Solution Delivery

Reports to: CEO

Term: Full-Time Continuing

Primary Location: Hybrid/Remote (Ottawa Preferred)

About us

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

About the role

DistillerSR is seeking a VP, Solution Delivery to lead and scale the organization responsible for delivering services to our SaaS platform customers in the life sciences market. In this P&L role the successful candidate will own customer-facing service offerings, including customer onboarding, implementation, managed services, support, training, and custom development/integration work, with the mandate of deepening our footprint inside enterprise and mid-market accounts. This newly established position will ensure scalable delivery of solutions and services that meet or exceed client expectations and drive business growth.

Duties & Responsibilities

P&L Ownership

• Own the P&L for Solution Delivery offerings
• Manage a mix of fixed-fee and time-and-materials engagements, improving margin, forecasting accuracy, and utilization over time
• Partner with Finance to build the operating rhythm (pricing, staffing models, revenue recognition) needed to run delivery as a business
• Define and track key performance indicators (KPIs) related to effective solution deliery

Leadership

• Lead and develop the teams delivering to customers: Implementation/Onboarding Project Managers, Solution Architects/Engineers, Managed Services/Support Delivery, Training Specialists and Customer Support
• Manage the organizational structure, hiring plan, and career paths needed to scale the function well beyond its current size
• Cross-Functional collaboration with Sales, Marketing, and Product Engineering teams to ensure a unified approach to client engagement and service delivery
• Maintain a culture of accountability, customer obsession, and operational excellence

Customer & Sales Partnership

• Act as a senior technical and strategic partner to Sales in enterprise deal cycles, bringing delivery credibility and domain expertise to help close and expand relationships
• Identify expansion opportunities within existing enterprise accounts (deeper and broader adoption across teams and use cases) and hand off qualified opportunities to Sales
• Serve as an executive point of escalation and relationship owner for DistillerSR's large accounts

Requirements

• 10 years of experience in services/delivery leadership, including direct experience owning a services P&L
• Experience in a life sciences services business (e.g., a CRO or similar regulated life sciences services organization).
• Formal education in a directly related field of study such as Business, Life Sciences, Computer Science, or Engineering
• A track record of scaling a service delivery organization
• Experience delivering to both enterprise and mid-market customers
• Exceptional communication and relationship building skills
• Experience operating across global/multi-region markets
• Demonstrated ability to act as a trusted advisor in sales cycles

Nice to Have

• Direct experience with regulatory, evidence-based, or scientific-content workflows (medical device/pharma regulatory submissions, PV, systematic review, or similar)
• Enterprise SaaS/software services background in addition to life sciences services experience

Compensation

Salary Range: $160,928 to $185,067

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you’re excited about the opportunity but the listed salary range doesn’t fully align with your expectations, we still encourage you to apply. We’re open to discussing a competitive package that reflects your background and expertise.

Benefits

We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

• Flexible work hours and work arrangements
• Benefits coverage from Day One
• Annual winter holiday shutdown
• Three weeks vacation
• Wellness reimbursement
• Professional development support
• Career growth opportunities
• Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.