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System Support Manager Jobs in Reston, VA (NOW HIRING)

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System Support Manager information

See Reston, VA salary details

$47.9K

$106.2K

$159.2K

How much do system support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for system support manager in Reston, VA is $106,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

Infographic showing various System Support Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $106,186 per year, or $51.1 per hour.

Systems Administrator / Helpdesk Support

Chantilly, VA • On-site

Peraton
IT Services • 10K+ employees
Learn more about Peratonexternal

$112K - $179K/yr

Full-time

PTO

Re-posted 7 days ago

Key responsibilities

  • Provide Tier 1/Tier 2 help desk support by responding to and resolving user-submitted tickets.

  • Install, configure, maintain workstations, servers, and peripheral equipment, and troubleshoot hardware, software, network, and connectivity issues.

  • Perform routine system administration tasks such as account provisioning, access management, and patching, and support system monitoring, backups, and routine maintenance activities.

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support, system administration, and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users.
What You'll Do:
  • Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
  • Install, configure, and maintain workstations, servers, and peripheral equipment
  • Troubleshoot hardware, software, network, and connectivity issues for end users
  • Perform routine system administration tasks, including account provisioning, access management, and patching
  • Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
  • Document incidents, resolutions, and standard operating procedures in the ticketing system
  • Escalate complex technical issues to senior administrators or engineering teams as needed
  • Assist with system monitoring, backups, and routine maintenance activities
  • Support onboarding/offboarding of users, including equipment setup and account deactivation

Qualifications
Required Qualifications:
  • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
  • Additional 4 years experience may be considered in lieu of degree
  • Active TS/SCI clearance required with the ability to obtain a polygraph
  • DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire
  • Working knowledge of Windows/Linux operating systems and Active Directory
  • Familiarity with ticketing systems and IT service management processes
  • Strong customer service, communication, and problem-solving skills

Preferred Qualifications:
  • Experience supporting classified or restricted-access systems
  • Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
  • Exposure to AI/ML-enabled or data-intensive program environments
  • ITIL Foundation certification

Benefits:
Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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