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System Support Manager Jobs in Andover, MN (NOW HIRING)

Optomec, Inc

Support Manager

Saint Paul, MN · On-site

Position Summary: Lead and manage field support operations and dispatch oversight without ... Technical background in relevant equipment or systems serviced by your organization. * Experience ...

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Lead and manage field support operations and dispatch oversight without performing customer on-site ... Technical background in relevant equipment or systems serviced by your organization. * Experience ...

Northmarq

Systems Support Specialist I

Minneapolis, MN

$24.04 - $28.85/hr

... and fund management. We offer you a career path with best-in-class training, and we foster ... As a level one System Support Specialist, you will be responsible for resolving incoming telephone ...

Northmarq

Systems Support Specialist I

Minneapolis, MN

$24.04 - $28.85/hr

... and fund management. We offer you a career path with best-in-class training, and we foster ... As a level one System Support Specialist, you will be responsible for resolving incoming telephone ...

Northmarq

Systems Support Specialist I

Minneapolis, MN · On-site

$24.04 - $28.85/hr

... and fund management. We offer you a career path with best-in-class training, and we foster ... As a level one System Support Specialist, you will be responsible for resolving incoming telephone ...

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All JobsSystem Support JobsSystem Support Manager JobsSystem Support Manager Jobs in Andover, MN

System Support Manager information

See Andover, MN salary details

$47.5K

$105.4K

$158K

How much do system support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for system support manager in Andover, MN is $105,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $129,100.00 per year, depending on experience, location, and employer.

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

Infographic showing various System Support Manager job openings in Andover, MN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $105,380 per year, or $50.7 per hour.

Support Manager

Saint Paul, MN • On-site

Optomec, Inc
See more jobs at Optomec, Incexternal

Full-time

Re-posted 10 days ago

Job description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.
Key Responsibilities:
  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements
Required Qualifications:
  • 4+ years managing field service or technical support teams with dispatch/field technicians.
  • Hands-on experience using Salesforce Service Cloud (ticketing, flows, entitlements/milestones, reports/dashboards).
  • Strong understanding of SLA design/enforcement and escalation matrices.
  • Excellent remote customer-facing communication skills; experience managing escalations virtually.
  • Proven coaching and people-management skills.
  • Comfortable working remotely and coordinating field activities without on-site customer visits.

Preferred Qualifications:
  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.

Core Skills:
  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management

Working Conditions:
  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.

To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply