ZipRecruiter

Log In

1

System Service Engineer Jobs in Arizona (NOW HIRING)

Executech

IT Service Engineer II

Phoenix, AZ · On-site

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients ...

Executech

IT Service Engineer II

Flagstaff, AZ · On-site

$60K - $80K/yr

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients ...

nGenium

CT/MR Field Service Engineer

Phoenix, AZ · On-site

$100K - $120K/yr

Their focus is on delivering responsive technical support, minimizing system downtime, and building long-term partnerships with healthcare providers. Role Overview: As a Field Service Engineer, you ...

Executech

IT Service Engineer II

Flagstaff, AZ · On-site

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients ...

Executech

IT Service Engineer II

Phoenix, AZ · On-site

$60K - $80K/yr

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients ...

Executech

IT Service Engineer II

Flagstaff, AZ · On-site

$60K - $80K/yr

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients ...

Executech

IT Service Engineer II

Phoenix, AZ · On-site

$60K - $80K/yr

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients ...

nGenium

X-ray Field Service Engineer

Tucson, AZ · On-site

$115K/yr

Job Summary Imaging Field Service Engineer Location: Tucson, AZ (Full-time, Permanent) Salary: Up ... systems across a variety of clinical environments. The role requires an experienced, self ...

Orion Talent

Senior Field Service Engineer

Phoenix, AZ · On-site

$130K/yr

Description The Senior Field Service Engineer supports mission-critical power facilities by performing automatic transfer switch (ATS) startups, system modifications, warranty service, emergency ...

previous page

Showing results 41-60

All JobsSystem Service Engineer JobsSystem Service Engineer Jobs in Arizona

System Service Engineer information

What is the difference between System Service Engineer vs Network Support Engineer?

AspectSystem Service EngineerNetwork Support Engineer
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentData centers, client sites, enterprise IT environmentsNetwork operations centers, client sites, enterprise networks
Job FocusMaintaining and troubleshooting servers, hardware, and system softwareManaging and troubleshooting network infrastructure and connectivity issues

System Service Engineers primarily focus on server hardware, system software, and overall IT infrastructure maintenance, while Network Support Engineers specialize in network hardware, connectivity, and network security. Both roles require similar certifications and often work in similar environments, but their technical focus differs, making each role essential for comprehensive IT support.

How much is the salary of a system service engineer?

The salary of a system service engineer typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries.

Is a system service engineer a high paying job?

System service engineers typically earn competitive salaries that vary based on experience, location, and industry. In general, the role offers above-average pay compared to many technical support or maintenance positions, especially for those with specialized skills or certifications in systems management and troubleshooting.

Is a system service engineer a stressful job?

A system service engineer's job can be stressful due to the need to troubleshoot technical issues quickly, work under tight deadlines, and handle on-call responsibilities. The role often requires strong problem-solving skills, technical knowledge, and the ability to manage multiple tasks in dynamic environments.

Is a system service engineer an entry level job?

A system service engineer is often an entry-level or early-career position that involves maintaining and troubleshooting computer systems, servers, and network infrastructure. It typically requires basic technical skills, some certifications, and on-the-job training, but advanced roles may require more experience or specialized knowledge.
System Service Engineer jobs near you

IT Service Engineer II

Phoenix, AZ • On-site

Executech
See more jobs at Executechexternal

Other

Re-posted 16 days ago

Job description

Role Summary

The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities
  • Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
  • Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
  • Apply structured troubleshooting and sound judgment on when to proceed independently, elevate, or engage additional resources.
  • Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
  • Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
  • Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
  • Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
  • Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.
Typical Work Scope (Examples)
  • Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
  • Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
  • Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
  • Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
  • PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.
Performance Expectations (KPIs)
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Utilization: 90% utilization target.
  • Billable efficiency: ≥ 80% billable efficiency (rolling 90-day).
  • Ticket quality: meets documentation/time-entry standards; participates in QA audits.
  • QA target: ≥ 90/100 (< 85/100 triggers coaching plan).
Skills & Experience
  • 2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
  • Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
  • Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
  • Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
  • Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).
Certification Expectations
  • Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
  • AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
  • (Equivalent experience may be considered where appropriate.)
IMPACT Expectations
  • Integrity: make sound technical decisions; follow standards under pressure; elevate appropriately.
  • Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
  • Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
  • Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
  • Client-Centric: manage expectations with proactive updates and clear next steps.
  • Teamwork: share knowledge; mentor; contribute constructively to execution improvements.
#J-18808-Ljbffr

Apply