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Job Summary:
Tata Consultancy Services is seeking a senior HR AI Experience & Architecture Lead to define and evolve their HR Assist platform into an AI-powered employee experience layer. The role combines expertise in Workday and HR processes with strong technical architecture thinking to design seamless connectivity across systems and leverage AI capabilities.
Responsibilities:
• Define and drive the next phase of HR Assist, transforming it from a chatbot into a central AI-powered HR experience layer
• Design how HR Assist supports: Employee self-service, Manager interactions, Case management and knowledge access, Transactional and advisory HR journeys
• Identify gaps in current capabilities and define future-state experience vision
• Lead the technical thinking and framework design for how AI capabilities are delivered across HR systems
• Define how HR Assist integrates with: Workday (transactions, case management, knowledge, workflows), Microsoft Copilot (productivity, enterprise workflows, M365 ecosystem), Claude or similar LLM platforms (advanced reasoning, content generation, knowledge synthesis), Dayforce and other systems (employee-facing use cases)
• Evaluate and recommend: What should be built vs integrated vs leveraged, Where each platform is best suited, How to avoid duplication and fragmented experiences
• Translate HR needs into AI-enabled use cases and technical solutions
• Lead design of: Intelligent workflows, Conversational experiences, AI-driven decision support
• Work closely with: Solution engineers, Enterprise architects, Data and integration teams to define end-to-end solution architecture
• Help operationalize the HR AI strategy and roadmap
• Define clear patterns and guardrails for: When to use Workday-native AI, When to leverage Copilot, When Claude (or similar) is more appropriate
• Ensure HR Assist acts as a cohesive front-end experience, regardless of backend platform
• Drive architecture for: APIs and integrations, Data flows across systems, Real-time vs batch interactions, Security and role-based access
• Partner with engineering teams to ensure solutions are: Scalable, Maintainable, Aligned with enterprise standards
• Help define governance for: AI usage across HR platforms, Sensitive HR data handling, Model selection and usage boundaries
• Ensure solutions align with security, compliance, and ethical AI principles
• Work closely with: HR leadership, HR technology product teams, Enterprise architecture, Security and data teams
• Act as a bridge between business needs and technical execution
Qualifications:
Required:
• 10–15+ years of experience in HR Technology, Enterprise Applications, or Digital Platforms
• Strong expertise in Workday architecture and HR processes
• Integration patterns and enterprise system design
• Hands-on experience or strong familiarity with Microsoft Copilot / M365 ecosystem
• Hands-on experience or strong familiarity with LLM-based platforms (e.g., Claude or similar)
• Hands-on experience or strong familiarity with AI-enabled enterprise applications
• Proven ability to translate business needs into technical architecture and solutions
• Proven ability to work across multiple platforms and systems
• Strong understanding of APIs, integrations, and data flows
• Strong understanding of security and governance considerations in HR systems
• Experience working in product-based or platform-based operating models
• BACHELOR OF COMPUTER SCIENCE
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.