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Position Overview:

The Network Administrator ensures the availability, performance, security, and resilience of Waldom Electronics' network infrastructure. The role administers LAN, WAN, wireless, firewall, VPN, internet, and cloud-networking services that support global business operations.

This position provides Tier 2 and Tier 3 support, monitors network health, resolves escalated incidents, delivers infrastructure improvements, and participates in scheduled after-hours support. The Network Administrator works closely with cybersecurity, systems administration, the IT service desk, business stakeholders, telecommunications carriers, vendors, and managed service providers.

Essential Job Functions:

Network Administration

• Install, configure, administer, monitor, and maintain routers, switches, firewalls, wireless access points, controllers, and related infrastructure.
• Support LAN, WAN, WLAN, SD-WAN, VPN, DNS, DHCP, TCP/IP, and internet connectivity services.
• Configure and troubleshoot VLANs, routing, switching, subnetting, access-control lists, network address translation, quality of service, and dynamic routing protocols such as OSPF and BGP, where applicable.
• Administer site-to-site and remote-access VPN connections and support cloud networks, subnets, security groups, gateways, and hybrid connectivity.
• Maintain resilient designs through appropriate use of redundancy, failover, high availability, and load balancing.

Network Monitoring and Performance

• Monitor availability, utilization, latency, packet loss, bandwidth, and device performance using SNMP, syslog, NetFlow, packet capture, and centralized alerting.
• Investigate service disruptions and performance degradation, establish performance baselines, and conduct root-cause analysis for recurring or high-impact incidents.
• Perform capacity planning and recommend upgrades based on utilization, growth, reliability, and business requirements.
• Track network uptime, incident trends, service-level performance, and carrier reliability.

Wireless and Remote Connectivity

• Design, configure, and support secure corporate, warehouse, production, and guest wireless networks.
• Monitor coverage, interference, channel utilization, roaming, and access-point performance; perform site assessments and recommend placement or configuration improvements.
• Support reliable, secure connectivity for remote employees, branches, warehouses, international operations, and business-critical devices, including scanners, printers, phones, mobile devices, and operational technology where applicable.

Telecommunications and Vendor Management

• Coordinate services with internet service providers, carriers, hardware vendors, consultants, and managed service providers.
• Open, manage, and escalate carrier service tickets through resolution.

Service Delivery and Operational Support

• Provide Tier 2 and Tier 3 support for escalated network incidents and service requests.
• Record, prioritize, investigate, resolve, and document work in the IT service-management or ticketing system.
• Follow established incident, problem, change, request, asset, and configuration-management practices.
• Develop implementation plans, test procedures, risk assessments, and rollback plans; perform approved work during established change windows.
• Meet service-level commitments and provide timely status updates to users, management, and stakeholders.
• Create knowledge articles, guide service-desk personnel, participate in the on-call rotation, and respond to critical incidents and centralized IT emergency notifications outside scheduled hours.

Documentation, Resilience, and Continuous Improvement

• Maintain accurate physical and logical network diagrams and documentation for configurations, IP addresses, VLANs, circuits, firewall rules, wireless networks, and procedures.
• Maintain network-device configuration backups and regularly verify restoration procedures.
• Support disaster-recovery and business-continuity planning, testing, and remediation in alignment with established recovery objectives.
• Participate in upgrades, office openings, relocations, cloud migrations, acquisitions, and infrastructure-modernization projects.
• Standardize configurations, monitoring, documentation, and security controls across locations.
• Automate routine administration and reporting where appropriate, and recommend technologies that improve availability, security, scalability, or cost efficiency.

Qualifications:

Required Qualifications

• Associate or bachelor's degree in information technology, computer science, networking, or a related field, OR 3+ years of experience supporting business network infrastructure.
• Working knowledge of TCP/IP, IPv4, IPv6, DNS, DHCP, VLANs, VPNs, NAT, routing, switching, firewalls, and wireless networking.
• Experience administering enterprise routers, switches, firewalls, wireless access points, and network-monitoring platforms.
• Understanding of segmentation, access control, high availability, redundancy, and secure configuration practices.
• Experience troubleshooting connectivity and performance issues using packet-capture and network-analysis tools.
• Experience with IT service-management or ticketing systems and the ability to create and interpret network diagrams and technical documentation.
• Ability to participate in scheduled maintenance and an after-hours on-call rotation.
• Acute attention to detail.
• Excellent customer service and communication skills
• Ability to collaborate effectively with cross functional departments
• Analytical thinking and ability to effectively root-cause issues

Preferred Qualifications

• Experience with Cisco, Meraki, Fortinet, Palo Alto Networks, Aruba, Juniper, or comparable enterprise technologies.
• Experience with Microsoft Azure, Amazon Web Services, or other cloud-networking platforms.
• Experience supporting SD-WAN, network access control, voice over IP, unified communications, enterprise wireless, and multi-site or globally distributed environments.
• Familiarity with ITIL practices, change management, incident response, vulnerability management, and business continuity.

Physical Requirements:

• Ability to lift items up to 25 pounds
• Ability to sit up to 8 hours per day
• 
  Ability to alternate sit, stand, walk, squat and reach

Working Conditions:

• Standard office environment with occasional exposure to the warehouse.

• Periodic work outside standard business hours for maintenance, upgrades, incident response, and on-call support.
• Occasional travel to Waldom locations may be required.
• Work may occasionally occur in offices, network closets, or warehouse environments.

Here's a Few Things We Offer You:

• Competitive base salary plus performance-based incentives.
• Comprehensive benefits package, including health, dental, vision, and 401(k).
• Opportunities for career growth in a global organization.
• A collaborative culture committed to innovation, partnership, and continuous improvement.

• Top quality medical, dental, vision, and life insurance plans Waldom pays the majority of the medical plan cost.
• Fourteen (14) days of paid time off (PTO) annually (accrued at 2.15 hours per week for the first four (4) years of employment).
• 8 Paid holidays plus 1 floating holiday.
• 8 hours of paid volunteer time off annually.
• Corporate Discount Program.
• Employee Assistance Program100% Waldom Paid!
• Generous Paid Maternity & Paternity Leaves.
• Tuition Assistance Program.
• Scholarship Program: for your eligible children, grandchildren & legal dependents, up to $8k a year.

Affirmative Action/EEO Statement:

Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.