Sustaining Support Engineer Jobs in Ohio (NOW HIRING)

About us

Ossuris a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes.

Ossuris focused on improving people's mobility through the delivery of Prosthetics and Bracing & Supports solutions. Helping people live a Life Without Limitations is why we exist as a company.

About the Role

The primary responsibility of the Product Sustaining Engineer role is to support and maintain existing products throughout their lifecycle, while also assisting in the development of new products. This role works closely with cross-functional teams to address technical challenges, implement design improvements, and ensure product manufacturability, quality and reliability. The role requires strong problem-solving skills, attention to detail, and the ability to communicate effectively with both internal teams and external stakeholders. This role may require travel, as needed, to manufacturing sites to support design transfer activities.

WhatYou'llDo

• Provide maintenance and support for existing products by diagnosing and resolving technical issues related to product design, manufacturing, and field performance.

• Lead the development, verification, and implementation of technical solutions for design modifications, manufacturing process changes, and product updates to enhance performance, quality, manufacturability, and reliability.

• Collaborate cross-functionally and provide technical support to manufacturing, suppliers and customer service teams.

• Facilitate the transition of new designs into manufacturing.

• Address component shortages and obsolescence, including qualifying alternative parts and/or materials.

• Maintain up-to-date knowledge and documentation of product specifications, technical drawings, bill of materials and inspection plans throughout the product lifecycle.

• Perform failure analysis on returned products and evaluate customer feedback to identify trends and opportunities for enhancement.

• Collaborate with Quality to support corrective actions, non-conformance investigations, and continuous improvement initiatives.

• Serve as the liaison between R&D and Manufacturing & Operations, facilitating the transfer of product intent and production knowledge.

Who You Are

• Engineering Degree in either Mechanical, Material, Industrial or related field.

• A minimum of 3 years of relevant experience in product support, sustaining engineering, product design, or related roles.

• Proven experience supporting products throughout their lifecycle by troubleshooting and resolving technical issues and validating the effectiveness of design solutions.

• Proven experience overseeing engineering changes throughout the entire process, including their integration into manufacturing.

• Familiarity with subtractive and additive manufacturing processes, as well as soft goods.

• Background in regulated industries, preferably in the medical device sector.

• Displayed capability in mechanical design.

• Strong analytical and troubleshooting abilities.

• Track record of effectively handling multiple projects or tasks at the same time.

• Proficiency in engineering software and tools (e.g., CAD, FMEA, data analysis).

• Ability to interpret and work with engineering drawings, GD&T, and tolerancing.

• Customer-focused mindset and proactive approach to issue resolution.

• Ability to appropriately prioritize work, with minimal direct supervision.

• Proficiency in preparing clear and comprehensive technical documentation.

• Ability to communicate in Spanish is preferred.

WhyYou'llFeel Good Working Here

Join our team if you want to make a lasting impact; we will support you along the way.

• We value a diverse working environment and a welcoming and fun company culture

• We empower our colleagues and encourage close collaboration, allowing us to develop the best products andmaintainthe highest possible standards of care

• Competitive Compensation Packages

• Medical, Dental, and Vision Benefits

• 401(k) Retirement Plan with employer matching contribution

• 9paid holidays

• 13 vacation days, birthday and two (2) volunteerday

• 8 sick days within your first year of employment

• Paid Parental Bonding

The US base salary range for this full-time position is $76,838.44 - $94,839.48 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base pay only, and do not include bonus, equity, or benefits.

Ossur is a leading global provider of prosthetics and bracing and supports solutions.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.