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Surge Support Analysis Jobs (NOW HIRING)

Potawatomi Federal Solutions, LLC

The position also provides end-of-fiscal-year surge support, maintains advanced knowledge of GFEBS ... Analyze and assess end-user capabilities, perform end-user and functional mapping, and support ...

SEBENZA

Deskside Support Technician

Washington, DC

$60K - $80K/yr

Security patches and software upgrade surge support * Support technology upgrades - both hardware ... Perform field office visits. * Perform root cause analysis. * Perform desktop/server ...

Surge Staffing

Safety Analyst

Columbus, OH

Surge Staffing is seeking a detail-oriented and analytical Safety Analyst to support and enhance workplace safety, operational efficiency, and overall company performance. This role is responsible ...

Surge Staffing

Safety Analyst

Columbus, OH · On-site

$50K/hr

Surge Staffing is seeking a detail-oriented and analytical Safety Analyst to support and enhance workplace safety, operational efficiency, and overall company performance. This role is responsible ...

Surge Staffing

Safety Analyst

Columbus, OH · On-site

Surge Staffing is seeking a detail-oriented and analytical Safety Analyst to support and enhance workplace safety, operational efficiency, and overall company performance. This role is responsible ...

Analygence

OED Technical Lead

Linthicum Heights, MD

Manage on-demand surge support for all-source analysis, threat intelligence, language support, media processing, and cyber incident response (4-hour response requirement) * Conduct quarterly cyber-CI ...

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Surge Support Analysis information

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$14

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$56

How much do surge support analysis jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for surge support analysis in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is surge support analysis?

Surge support analysis involves evaluating and planning for sudden increases in workload or demand within an organization, typically due to emergencies, special projects, or seasonal spikes. Professionals in this field assess operational capacities, identify resource gaps, and develop strategies to quickly mobilize additional personnel, equipment, or processes. The goal is to ensure that an organization can maintain efficient operations and meet objectives even when faced with unexpected or short-term surges in demand. This role is common in fields like logistics, emergency management, and business continuity planning.

What are some common challenges faced by professionals in Surge Support Analysis roles, and how can they be addressed?

Professionals in Surge Support Analysis often face challenges such as rapidly shifting priorities, high-pressure deadlines, and the need to quickly assimilate large amounts of data during crisis or peak periods. Effective communication and adaptability are key to overcoming these hurdles, as team members must collaborate closely with various departments to ensure accurate and timely analysis. Building strong organizational systems and maintaining a proactive approach to workload management can help mitigate stress and ensure successful support during surges.

What are the key skills and qualifications needed to thrive as a Surge Support Analyst, and why are they important?

To thrive as a Surge Support Analyst, you generally need strong analytical skills, a background in data analysis or operations, and at least a bachelor's degree in a relevant field. Familiarity with data management tools, advanced Excel functions, and often project management systems like MS Project or Jira is typical. Excellent problem-solving abilities, adaptability, and clear communication are critical soft skills for efficiently handling dynamic workloads and coordinating with cross-functional teams. These competencies are essential for responding effectively to rapid changes in demand and ensuring seamless operational support during surge periods.

Is CSR an entry level job?

Surge Support Analysis is typically an entry-level role that involves supporting operational or technical processes, often requiring basic analytical skills and familiarity with data tools. Many employers offer on-the-job training, and the position can serve as a stepping stone to more advanced roles in support or analysis.
Infographic showing various Surge Support Analysis job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

GFEBS Functional Support Specialist

Potawatomi Federal Solutions, LLC

On-site

Full-time

Posted 15 days ago

Job description

Position Title: GFEBS Functional Support Specialist

Location:Remote with some travel (less than 25%)

FLSA Classification: Exempt- Salaried

Employment Class: Full Time-Regular

Clearance: Active Secret Required

**This position is contingent upon award of contract

Position Summary

Seeking an experienced General Fund Enterprise Business System (GFEBS) Functional Support Specialist to provide comprehensive functional, training, and advisory support to approximately 600 CONUS users. Qualified candidates should have 7+ years' relevant experience within the last 10 years across all core GFEBS functionalities to ensure effective and auditable business practices. Responsibilities include hands-on end-user assistance, over-the-shoulder and virtual training, development of job aids and BI reports, reimbursable and spending chain processing support, and troubleshooting SAP interface (IDOC) issues. The role assesses user capabilities, performs end-user and function mapping, supports change management and system cutover activities, and develops business and system process flows to ensure compliant, efficient, and auditable financial operations. The position also provides end-of-fiscal-year surge support, maintains advanced knowledge of GFEBS and interfacing systems, and delivers consistent program management support through weekly status reports, labor hour tracking, forward-looking work schedules, and timely invoice submissions.


Essential Duties & Responsibilities

Provide functional GFEBS support and advisory services to approximately 600 end users, ensuring compliant, effective, and auditable financial business practices. This includes travel to six (6) locations for at least five (5) days per trip.

Assist and train users on GFEBS core modules and transactions.

Deliver hands-on Spending Chain and reimbursable process support, including Purchase Requests (PR)/Purchase Orders (PO) processing, Goods Receipts/Invoice Receipts (GR/IR) and clearing documents, sales order creation, collections, and funding validation.

Develop and deliver user training through multiple methods (over-the-shoulder, telephone, VTC, and web conferencing) and produce job aids to reinforce best practices and transaction accuracy.

Analyze and assess end-user capabilities, perform end-user and functional mapping, and support change management, cutover activities, and system transitions.

Troubleshoot GFEBS and SAP interface issues, including IDOC monitoring and error resolution, and maintain advanced knowledge of GFEBS business processes and interfacing systems.

Provide program management support through surge assistance during fiscal year closeout, preparation of process flows, weekly status and labor reports, forward-looking schedules, and timely invoicing.

Education & Experience Requirements
Education:

High School Diploma

Experience:

7+ years' experience within the last 10 years executing GFEBS transactions across the following core functionalities (i.e., Funds Management (FM), Financials (FI), Spending Chain (SC), Sales and Distribution (SD), Accounts Receivable (AR), Reimbursable Accounting (AC), and Controlling (CO)). This includes:

Processing Purchase Requests (PR), Purchase Orders (PO), Goods Receipts/Invoice Receipts (GR/IR), and clearing documents;

Establishing sales orders, evaluating results of the GFEBS billing process, and establishing funding or down payments are properly recorded in GFEBS; and

Establishing pre-commitment and commitment documents, annual funded programs (AFP) and allotments; and the movement of Annual Fund Plan (AFP) and/or allotment to cost objects.

Adept at providing training and assistance to users through multiple mediums, including over-the-shoulder, telephone, video teleconference, and web conferencing.

Adept at producing job aids for GFEBS transactions and business processes


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Redhawk Administrative Services, LLC is an equal opportunity employer. Redhawk Administrative Services, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.

Employment Type: full-time

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