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Surge Support Analysis Jobs (NOW HIRING)

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Analyze recurring issues and trends to proactively identify systemic problems and recommend ... Support system releases and upgrades by providing surge support coverage, post-release ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Analyze recurring issues and trends to proactively identify systemic problems and recommend ... Support system releases and upgrades by providing surge support coverage, post-release ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Analyze recurring issues and trends to proactively identify systemic problems and recommend ... Support system releases and upgrades by providing surge support coverage, post-release ...

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Surge Support Analysis information

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$14

$31

$56

How much do surge support analysis jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for surge support analysis in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is surge support analysis?

Surge support analysis involves evaluating and planning for sudden increases in workload or demand within an organization, typically due to emergencies, special projects, or seasonal spikes. Professionals in this field assess operational capacities, identify resource gaps, and develop strategies to quickly mobilize additional personnel, equipment, or processes. The goal is to ensure that an organization can maintain efficient operations and meet objectives even when faced with unexpected or short-term surges in demand. This role is common in fields like logistics, emergency management, and business continuity planning.

What are some common challenges faced by professionals in Surge Support Analysis roles, and how can they be addressed?

Professionals in Surge Support Analysis often face challenges such as rapidly shifting priorities, high-pressure deadlines, and the need to quickly assimilate large amounts of data during crisis or peak periods. Effective communication and adaptability are key to overcoming these hurdles, as team members must collaborate closely with various departments to ensure accurate and timely analysis. Building strong organizational systems and maintaining a proactive approach to workload management can help mitigate stress and ensure successful support during surges.

What are the key skills and qualifications needed to thrive as a Surge Support Analyst, and why are they important?

To thrive as a Surge Support Analyst, you generally need strong analytical skills, a background in data analysis or operations, and at least a bachelor's degree in a relevant field. Familiarity with data management tools, advanced Excel functions, and often project management systems like MS Project or Jira is typical. Excellent problem-solving abilities, adaptability, and clear communication are critical soft skills for efficiently handling dynamic workloads and coordinating with cross-functional teams. These competencies are essential for responding effectively to rapid changes in demand and ensuring seamless operational support during surge periods.

Is CSR an entry level job?

Surge Support Analysis is typically an entry-level role that involves supporting operational or technical processes, often requiring basic analytical skills and familiarity with data tools. Many employers offer on-the-job training, and the position can serve as a stepping stone to more advanced roles in support or analysis.
Infographic showing various Surge Support Analysis job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Surge Support CBRN Support Specialists with Security Clearance

Surge Support CBRN Support Specialists with Security Clearance

DAWSON

Indianapolis, IN

$35 - $40/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

Career Opportunities at DAWSON Join the 'Ohana! DAWSON is a Native Hawaiian global business enterprise serving the U.S. Department of Defense and other federal government clients while benefiting the Native Hawaiian community.  Aloha (sharing of life, embodying humility and respect) is one of DAWSON's core values. Aloha is the common spirit that bonds our 'ohana together, guiding us as we treat our employees, families, clients, and partners with trust, understanding, and compassion. We strive to live aloha every day, and we are committed to sharing aloha across the globe.  Current job opportunities with DAWSON are posted here as they become available. Check back often for new positions! Back To Openings Surge Support - CBRN Support Specialists Department:
PTS - Readiness and Response Location:
Indianapolis, IN START YOUR APPLICATION Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. Salary: $35/hr - $40/hr Summary: This nonsupervisory position provides operations, administrative, and logistics coordination support for operational, technical, administrative, logistical, information coordination services, and subject matter expertise to the Mobile Detection Deployment Program (MDDP). These duties enhance the nation’s abilities to prevent terrorists and other threat actors from using weapons of mass destruction and support operational partners in closing capability gaps within the CONUS and OCONUS. Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 shift work, weekends, holidays, and recall during contingency operations may be required. Work for this position will be located at one of the following sites: * Fort Dix, NJ * Herndon, VA * Indianapolis, IN * Mobile, AL * Novato, CA * Portland, OR * Denver, CO * Washington, DC This position supports travel to CONUS and OCONUS sites throughout the 54 US States and Territories. Job Description * Tailor products and services listed below to the specific locality supported, based on unique constraints and/or environmental factors in each case. * Develop and support implementation of MDDP CBRN deployment plans and strategies that are tailored to the operating environments. * Interface with various DHS provided toolsets, including, but not limited to, ArcGIS, HSIN, and others, in support of MDDP data / knowledge management. * Manage and coordinate MDDP tasking systems, operational requests, and MDDP deployment data. * Support document development, strategic planning efforts, and assist in the implementation of policies and procedures to sustain chemical, biological, radiological, and nuclear detection operations. * Identify MDDP training requirements and develop MDDP training plans. * Create an MDDP training and exercise documentation system. * Administer MDDP property management, including fleet management and equipment inventory support as requested, which may include travel to MDDP locations across the United States * Inform development of operational support products, including concept of operations (CONOPs), standard operating procedures (SOPs), job aids, brochures, and handbooks, and identify training and exercise requirements that promote a “systems” view of all operational support activities and CBRN detection program and capabilities development. Qualifications * Preference is given to those individuals who have advanced training and experience on an MDDP team, any of the National Guard CBRN Response Enterprise (CRE) elements including the Civil Support Team (CST), CBRNE Enhanced Response Force Package (CERFP), and Homeland Response Forces (HRF) current/retiring Coast Guard Strike Team, Army Tech Escort or Special Forces CRD, or other DOD/DHS/DOJ special CBRNE team members * Knowledgeable of the following types of representative R/N detection equipment: Personal Radiation Detectors (PRD) (Spectroscopic/Non-Spectroscopic) (examples may include: D-tect Systems Mini Rad-D, Thermo RadEye, FLIR IdentiFINDER R300 nanoRaider, and Kromek D3S); Human Portable Radiation Detection Backpacks (examples may include: Thermo PackEye, and Bubble Technology Industries FlexSpec); Radiological Isotope Identification Devices (RIIDs) (High-Res/Low-Res) (examples may include: FLIR IdentiFINDER R400 and ORTEC Detective DX); Mobile Radiation Detection System such as Radiation Solutions Inc. RSI-701; Auxiliary Equipment: Radios, Radioactive Material Sources. * 5 years minimum operational experience * logistics, planning, analysis, database * management, project management, and writing government documents * Understanding of CBRN detection operations including planning, documenting, and reporting information. * Possess National Incident Management System (NIMS) and Incident Command Structure (ICS) certifications and courses (i.e. ICS 100, 200, 700) * Demonstrates robust tracking, planning, logistical, and writing skills. * Demonstrates ability to use a variety of tracking and analysis applications/software, clear communication skills, and innovation. * Ability to learn and adapt to changes in policy, requirements, and programmatic needs. * Secret Security Clearance * CBRN subject matter expert * Able to carry equipment up to 50lbs. * Have a Commercial Driver’s License Class B (CDL B) or ability to obtain within 3 months following contract award * Possess excellent verbal and written communication skills * Proficiency with Microsoft Office Suite for performance of duties * Be able to read, write, and speak English fluently Contingent upon contract award DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration. DAWSON’s career portal utilizes a third-party applicant tracking system that allows us to send and receive messages, along with our official DAWSON email addresses. Recruiting emails from DAWSON will only come from @dawsonohana.com or @msg.clrco.com. DAWSON will never: Ask you to send money or purchase equipment as part of the hiring process; Require you to download any apps to interview such as Teams, WhatsApp, etc.; Conduct interviews via Teams chat or messaging-only platforms; or Request banking information outside of secure onboarding steps. To verify current opportunities, use this official careers page. If you are ever unsure about DAWSON roles and communications, contact us at before taking action. START YOUR APPLICATION Visit Our Home Page © 2026 Dawson Technical Inc Applicant Tracking System Powered by