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Support Technical Support Jobs in Maple Ridge, BC

FortisBC

Technical Systems Analyst 3

Surrey, BC · On-site

CA$3.4K/wk

Provides advanced technical support across infrastructure platforms, including complex diagnostics and resolution. * Performs troubleshooting efforts for infrastructure hardware and software issues ...

FortisBC

Technical Analyst 4 (Ansible/Linux)

Surrey, BC · On-site

CA$3.7K/wk

Position Overview As a Technical Analyst at FortisBC, this position is responsible for providing technical support to the end users at FortisBC. This includes, but is not limited to, desktop ...

PwC

CyberArk Support Engineer

Vancouver, BC · Hybrid

CA$84K - CA$134K/yr

Troubleshoot and resolve complex technical problems related to Conjurereported by our customers. * Perform PIM (CyberArksecret manager)support operations on day-to-day basis * Lead the incident call ...

Brex

Support Specialist I

Vancouver, BC · On-site

CA$23 - CA$25/hr

What you'll do As Brex Support, we aim to provide the best support on the planet by being ... Ability to communicate technical problems in a clear and tactful way * Strong verbal and written ...

Daikin

HVAC Technical Service Manager

Burnaby, BC

Lead technical support, field service, and training for Daikin products within the assigned regional service area. The role requires living within the region to ensure rapid response, strong dealer ...

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All JobsSupport Technical Support JobsSupport Technical Support Jobs in Maple Ridge, BC

Support Technical Support information

What is the difference between Support Technical Support vs Customer Service Representative?

AspectSupport Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service training
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, technology, software companiesRetail, telecom, hospitality
Common Search & ComparisonTechnical skills, troubleshootingCustomer interaction, service quality

Support Technical Support roles focus on troubleshooting technical issues, requiring technical certifications and knowledge. Customer Service Representatives handle customer interactions, emphasizing communication skills. While both roles involve assisting customers, Support Technical Support is more technical, whereas Customer Service Representatives focus on service experience.

What does a support technical support do?

A support technical support professional provides assistance to users by troubleshooting hardware and software issues, resolving technical problems, and guiding customers through solutions. They often use remote tools, knowledge bases, and communication skills to ensure systems function properly and customer needs are met.

What cities near Maple Ridge, BC are hiring for Support Technical Support jobs?

Cities near Maple Ridge, BC with the most Support Technical Support job openings:

Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)

Burnaby, BC • On-site

Parkland Refining BC Ltd.
See more jobs at Parkland Refining BC Ltd.external

CA$78K - CA$130K/yr

Full-time

Posted 16 days ago

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership's midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

The midstream plant maintenance support team provides administrative support services to the Terminal, Pipeline, and Refinery teams. The Plant Maintenance Support Specialist performs SAP EAM/Plant Maintenance administration, equipment master data management, inspection and preventive maintenance scheduling, end-user technical support, data quality monitoring, reporting, and process improvement. The position works closely with Refinery, Maintenance, Reliability, Engineering, and IT personnel to ensure maintenance activities are accurately planned, documented, executed, and reported.

Responsibilities:

  • Act as subject matter expert for SAP PM
  • Create, update, and maintain equipment master records, functional locations, bills of material, and related maintenance data in SAP.
  • Maintain preventive maintenance plans, inspection schedules, task lists, measuring points, and maintenance strategies.
  • Review equipment and maintenance data for completeness, accuracy, consistency, and compliance with company standards.
  • Troubleshoot SAP, mobile application, tablet, connectivity, and work-order processing issues; escalate complex technical problems when needed.
  • Analyze work processes and system data to identify inefficiencies, control gaps, recurring issues, and opportunities for standardization or automation.
  • Train and assist employees and contractors in the proper use of SAP, mobile maintenance tools, and established maintenance processes.
  • Coordinate with Maintenance, Operations, Engineering, Inspection, IT, Supply Chain, and other support functions to resolve issues and maintain accurate records.
  • Support system implementations, upgrades, testing, integrations, and continuous improvement initiatives involving SAP Plant Maintenance and mobile applications.

Requirements:

  • Bachelor's degree, or equivalent work experience.
  • At least two years of business systems setup and reporting experience.
  • Hands-on experience withSAP Plant Maintenance and/or Inventory Management (preventive maintenance, work orders, inventory transactions, warehouse locations).
  • Individual will need to understand how to readProcess Flow Diagrams (PFD) and Piping and Instrumentation Diagrams (P&ID)

Preferred Skills

  • Strong skills in SAP, Microsoft Office, and mobile data collection tools.
  • Detail-oriented with strong data accuracy and organizational skills.
  • Effective communicator across cross-functional teams.
  • Self-directed with ability to manage multiple priorities.

Required experience is commensurate with the selected job level:

  • The Specialist/Analyst level: bachelor's degree and3-5 years SAP/maintenance systems experience equivalent experience.
  • The Senior Specialist/Analyst: 6-8 yearsSAP/maintenance systems experience equivalent experience.
  • The Lead Specialist/Analyst: 8-10years SAP/maintenance systems experience equivalent experience.

Compensation:

The anticipated hiring range for this position is $78,000 - $130,000, depending on the successful candidate's qualifications, experience, and the level at which they are hired (Specialist, Senior Specialist, or Lead Specialist).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Usually, normal office working conditions.
  • Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
  • Occasional overnight travel may be required.
  • Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

#LI-JP1

Employment Type: Permanent Full Time

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