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Support Roles Jobs in Washington (NOW HIRING)

Sunrise

Direct Support Professional

Fairfax, VA · On-site

$20/hr

Direct Support roles within this organization are mandated reporters, and as such must report any instances of abuse, neglect, or exploitation that they are involved in or witness. Sunrise is an ...

Sunrise

Direct Support Professional

Vienna, VA

$20/hr

Direct Support roles within this organization are mandated reporters, and as such must report any instances of abuse, neglect, or exploitation that they are involved in or witness. Sunrise is an ...

STAHL

Senior Program Manager

Washington, DC

$131K - $131K/yr

They ensure that positions are filled with properly trained and fully qualified personnel to fulfil the task descriptions within the SOW to meet support roles for the Program Office. Qualifications:

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Support Roles information

What is the difference between Support Roles vs Customer Service Representatives?

AspectSupport RolesCustomer Service Representatives
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical settings, call centers, online support platformsCall centers, retail, online chat, in-person interactions
Employer & Industry UsageIT, tech companies, telecom, manufacturingRetail, hospitality, telecom, e-commerce
Common Search & ComparisonTechnical support, help desk, troubleshootingCustomer support, client service, complaint resolution

Support Roles typically involve technical assistance, troubleshooting, and resolving product or service issues, often requiring specific technical skills. Customer Service Representatives focus on assisting customers with inquiries, complaints, and general support, emphasizing communication skills. While both roles aim to enhance customer satisfaction, Support Roles are more technical, whereas Customer Service Representatives handle more general customer interactions.

What are careers in support roles?

Support roles encompass jobs that assist and enable the core functions of an organization, such as customer service, technical support, administrative assistance, and help desk positions. These roles often require strong communication skills, problem-solving abilities, and familiarity with relevant tools or software. They typically involve working in team environments and may require specific certifications or training depending on the industry.

What are support roles jobs?

Support roles jobs involve assisting customers, clients, or internal teams by providing technical help, information, or administrative assistance. Common positions include customer service representatives, technical support specialists, and administrative assistants, often requiring good communication skills and problem-solving abilities.

What are support roles?

Support roles are jobs that involve assisting and providing services to customers, clients, or internal teams. These positions often include roles such as customer service representatives, technical support specialists, and help desk agents, requiring strong communication and problem-solving skills. Support roles may involve using tools like ticketing systems and may require specific training or certifications depending on the industry.

What cities in Washington are hiring for Support Roles jobs?

Cities in Washington with the most Support Roles job openings:

Infographic showing various Support Roles job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Direct Support Professional

Fairfax, VA • On-site

Sunrise
Non-Profits • 501 - 1,000 employees
Learn more about Sunriseexternal

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Job Description:

Are you passionate about helping others? Would you like to make a difference in someone's life? If you answered yes, we encourage you to join the Sunrise family! Sunrise is one of the largest, private not-for-profit organizations in the country dedicated to serving people with intellectual and developmental disabilities. At Sunrise we pride ourselves in taking an individualized approach in addressing the unique needs of each person seeking or receiving services. As an employer, we seek to provide an environment of growth and development for our employees that is consistent with recognizing the rights, needs, and wants of all people.

Purpose:

To provide support, assistance and supervision to persons with intellectual and developmental disabilities to enable them to live valued lives in the community.


Qualifications:

  • Must successfully complete the required pre-employment Background and Drug Screenings
  • Must possess a valid Driver's License with all necessary endorsements and have a minimum of 3 years of driving experience.
  • Must possess basic computer skills
  • High School Diploma or equivalent if required by work location
  • Minimum one year of experience working in the human service field if required by work location


Essential Functions:

  • Identifies and reports any suspected abuse or violations of an individual's rights
  • Provides support, assistance and supervision to meet the needs and goals of the individuals according to their plans
  • Ensures that each individual's training, behavior and support programs are being implemented and documented in accordance with regulatory requirements
  • Ensures that the health, safety and well-being of the individuals are protected at all times
  • Provides a positive, reinforcing environment that promotes independence and choice
  • Follows positioning schedules, uses proper equipment and assistive devices per plan
  • Provides necessary level of assistance for appropriate diet, texture and equipment
  • Ensures all homes, outside areas and vehicles are well maintained and organized
  • Performs all other duties as assigned

Hourly: $20.00

SR71CH


This position will remain open until lled. If you were referred by a current Sunrise employee, please make sure to indicate so when completing the employment application process.
This company is a Drug-Free Workplace. As part of our policies, all candidates for employment must submit to a pre-employment drug screening after receiving a conditional offer of employment. A positive confirmed screening, or refusal to submit to such screening, will result in a withdrawal of the conditional job offer.
Direct Support roles within this organization are mandated reporters, and as such must report any instances of abuse, neglect, or exploitation that they are involved in or witness.

Sunrise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.


Compensation and benefits estimated range: the pay range represents the base hourly rate or salary that the company in good faith believes it will pay for this position at the time of posting. Final compensation is determined by factors including geographic location, skills, education and relevant experience.
Benefits Offered: At Sunrise Community, Inc. we provide a comprehensive benefits package designed to support our employees' health, wealth and wellbeing. For this position benefits include: Paid time off, Retirement plan, Health insurance, Vision insurance, Dental insurance, Employee assistance program and more.

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