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Support Operations Program Manager Jobs in Phoenix, AZ

Crane Company

Program Manager

Chandler, AZ · On-site

Program Managers provide leadership and management of cross functional business, technical, and operations teams while assuming accountability for overall success of assigned product development ...

Crane Company

Program Manager

Chandler, AZ · On-site

Program Managers provide leadership and management of cross functional business, technical, and operations teams while assuming accountability for overall success of assigned product development ...

Arizona State University

Program Manager

Tempe, AZ · On-site

$5.8K - $65K/yr

... business operations while supporting faculty, staff, students, and external partners. The ideal ... Manage purchasing, procurement, reimbursements, and internal program expense reconciliation

Times Microwave Systems

Program Manager

Phoenix, AZ · On-site

Summary Qualified candidates for this position will provide support to customers, both internal and ... Tactical, Operational, and Strategic Communication Internally and Externally. This includes ...

New

Times Microwave Systems

Program Manager

Phoenix, AZ · On-site

Summary Qualified candidates for this position will provide support to customers, both internal and ... Tactical, Operational, and Strategic Communication - Internally and Externally. This includes ...

New

Arizona-State-University

Program Manager

Tempe, AZ · On-site

$57K - $72K/yr

Administrative Operations Specialist 3 Job Family: Administrative Operations. Time Type: Full time. ... Supports and instructs those served by the department with complex queries, applies specialized ...

CNA

Profit-Sharing Programs Manager

Scottsdale, AZ · On-site

$72K - $141K/yr

... support, compliance analytics, and external partners. Serving as the central point of ... Own end-to-end execution of dealer program operations, including onboarding, legal setup, cash flow ...

The Atlas Group

Program Manager

Phoenix, AZ · On-site

Total synchronization of all programs related internal departments (Engineering, Operations, Supply ... support project implementation. Negotiate contract and subcontract terms and conditions, non ...

Arizona State University

Program Manager

Tempe, AZ · On-site

$57K - $72K/yr

Administrative Operations Time Type: Full time Apply before 11:59 PM Arizona time the day before ... Supports and instructs those served by the department with complex queries, applies specialized ...

The Atlas Group

Program Manager

Phoenix, AZ · On-site

Total synchronization of all programs related internal departments (Engineering, Operations, Supply ... support project implementation.Negotiate contract and subcontract terms and conditions, non ...

The Atlas Group

Program Manager

Phoenix, AZ · On-site

Total synchronization of all programs related internal departments (Engineering, Operations, Supply ... support project implementation. Negotiate contract and subcontract terms and conditions, non ...

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All JobsSupport Operations Program JobsSupport Operations Program Manager JobsSupport Operations Program Manager Jobs in Phoenix, AZ

Support Operations Program Manager information

See Phoenix, AZ salary details

$27.8K

$72.7K

$118.2K

How much do support operations program manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support operations program manager in Phoenix, AZ is $72,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities near Phoenix, AZ are hiring for Support Operations Program Manager jobs?

Cities near Phoenix, AZ with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $72,667 per year, or $34.9 per hour.

Program Manager

Phoenix, AZ • On-site

Honeywell International, Inc.
Furniture Manufacturing • 10K+ employees
Learn more about Honeywell International, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

Job description


You will provide program leadership for the development, qualification, and transition to production for advanced Electro-Mechanical Actuation Systems targeted for the Defense and Space marketplace where this technology yields high benefits. This is a key Honeywell Aerospace strategic technology thrust which raises the importance and visibility of this role to high leadership levels.
You will interface with multiple levels of functional leadership in Engineering, Integrated Supply Chain, Customer and Product Support, and Finance to build cross-organizational support and serve as an escalation point should program challenges occur. You will be accountable for revenue growth, margin expansion, cost control and time-to-market commitments. You will achieve breakthrough improvements in program performance by exerting performance management and leadership influence through deployment of other cost- effective and proactive program management practices.
You will report directly to our Director of Program Management and you'll work out of our Tempe, Arizona location (or other locations with approval) on a Hybrid work schedule.
In this role, you will impact the Control Systems business unit by ensuring the successful execution and delivery of engineering projects, driving operational excellence, and fostering a culture of continuous improvement and innovation.
Responsibilities
KEY RESPONSIBILITIES
  • Lead and manage programs to ensure successful execution and delivery
  • Define project scope, objectives, and deliverables in collaboration with cross-functional teams
  • Develop and implement project plans, including timelines, budgets, and resource allocation
  • Monitor project progress and ensure adherence to timelines and budgets
  • Identify and mitigate risks and issues that may impact project delivery before they become critical issues.
  • Ability to communicate complex program management and financial issues to all levels, effectively linking program performance with financial results and product line strategy.
  • Approve resource requirements and cost estimates while leading integrated program teams through the IPDS process.
  • Ensure overall portfolio financial performance to AOP and STRAP.
  • Employ PM tools and development processes, including earned value management (EVM), statement-of-work (SOW), work-breakdown- structure (WBS), basis-of-estimate (BOE) management, scope / requirements management, scheduling, and cost management.
  • Establish and own a programmatic Management Operating System (MOS)
  • Partner with Program Control (PC) team member(s) to review and analyze cost and schedule metrics to make data-driven resource decisions.
    • Drive critical program management policies as a change agent, including:
    • Ensure Adherence to Flawless Launch and On Time Launch
    • Change control and risk management identification & mitigation
    • Baseline Management and Scope Change Control Operating Systems.
    • Drive Free of Charge Hardware achievement
    • Collaborate and mentor integrated program teams and help onboard new program managers.

Qualifications
US PERSONS REQUIRMENT
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
YOU MUST HAVE
  • 5 years of experience in project engineering or program management related disciplines.
    • Proven track record of expertise using Earned Value Management tools and processes to manage complex program schedules and budgets.
    • Strong leadership and project management skills
    • Excellent communication and interpersonal skills
    • Ability to work effectively in a fast-paced and dynamic environment
    • Experience in risk management and problem-solving
    • Proficiency in project management tools and methodologies

WE VALUE
  • Bachelor's degree in engineering, accounting, project management or business
    • PMP Certification
    • Strong analytical and problem-solving abilities
    • Experience with civil and military regulatory authority certification.
    • Working knowledge of USG and FAR contracting requirements.
    • Constructively assertive; high bias for action; integrative problem-solving skills.
    • Demonstrated relationship management, motivational, and interpersonal skills.
    • Ability to think strategically while tactically setting goals and tasks scope.
    • Ability to execute to plans while effectively managing risks and opportunities.
    • Ability to work collaboratively in cross-functional teams
    • Attention to detail and ability to prioritize tasks effectively
    • Adaptability and flexibility to manage changing project requirements
    • Passion for innovation and continuous learning
    • Excellent communication skills (oral and written), particularly experience and competence in briefing senior executive level audiences

BENEFITS
Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:
  • Employer-subsidized medical, dental, vision and life insurance
  • Short-term and long-term disability coverage
  • 401(k) match, flexible spending accounts and health savings accounts
  • Employee assistance program and educational assistance
  • Parental leave and 12 paid holidays
  • Paid time off for vacation, personal and sick time

Explore your benefits: https://honeywellaerospacebenefits.com/
POSTING TIMELINE
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT US
Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.
Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.
Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.
Every horizon. Every mission. Every day.
THE BUSINESS UNIT
Control Systems (CS) products and services are found in many commercial, defense, and space aircraft in the world. We build parts for aircraft engines, flight control actuations, attitude control systems and more. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, protect the warfighter, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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