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Support Operations Program Manager Jobs in Fort Collins, CO

Ursa Major

Senior Program Manager, In-Space

Berthoud, CO · On-site

$135K - $163K/yr

Drives program technical and operational objectives, while ensuring program progress and on-time ... Support business development and capture efforts with programmatic inputs, including cost and ...

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All JobsSupport Operations Program JobsSupport Operations Program Manager JobsSupport Operations Program Manager Jobs in Fort Collins, CO

Support Operations Program Manager information

See Fort Collins, CO salary details

$27.7K

$72.4K

$117.8K

How much do support operations program manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support operations program manager in Fort Collins, CO is $72,443.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities near Fort Collins, CO are hiring for Support Operations Program Manager jobs?

Cities near Fort Collins, CO with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Fort Collins, CO as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,443 per year, or $34.8 per hour.

DoW Skillbridge - Senior Program Manager

Berthoud, CO • On-site

Industrious Ventures
See more jobs at Industrious Venturesexternal

$125K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

DoW Skillbridge – Senior Program Manager

The future of aerospace and defense starts here. Ursa Major was founded to revolutionize how America and its allies access and apply high-performance propulsion, from hypersonics to solid rocket motors, satellite maneuvering and launch. We design and deliver propulsion and defense systems that solve the most urgent and critical national security demands.

The DoW Skillbridge – Senior Program Manager is an internship program for a transitioning service member who is a leader who drives customer requirements, schedules, resources, and overall program progress to ensure customer satisfaction and our business success. The Senior Program Manager owns on‑time execution of customer deliverables, can excel as a technical liaison, and can bring together complex technical and operational inputs to meet program milestones.

DoW Skillbridge Participants must be active duty service members in good standing with Command Approval who are within 180 days of retirement from service with expectations of receiving Honorable or General Discharge (candidates within 9 months of retirement are encouraged to apply).

Responsibilities
  • Drive program progress from identification of market need through sustainment and obsolescence
  • Manage the customer relationship and ensure customer satisfaction
  • Define program objectives and align resources required to execute
  • Manage the program budget, schedule, and Key Results (KRs) and their performance; regularly monitor and report on program health, including ownership of Program Review material preparation and presentation
  • Own the schedule for the program; pull inputs from across the company and re‑baselining as changes occur
  • Evaluate technical and program risks/opportunities, drive mitigations of risk and realization of opportunities
  • Identify and help realize program or product opportunities to strengthen the business
  • Drive program technical and operational objectives, while ensuring program progress and on‑time delivery
  • Serve as the primary customer point of contact (POC), manage contract scope, prepare material for and host regular customer check‑in meetings, and lead the preparation of contract deliverables
  • Collaborate with team members to write, review, and deliver technical deliverables
  • Support business development and capture efforts with programmatic inputs, including cost and schedule. Ethical adherence is paramount. Participants are allowed to interact with government entities, analyze market conditions/contracts/opportunities, and support business development in general. Participants are not allowed to take official DoW/Service action that would affect Ursa Major’s financial interests or represent Ursa Major directly to the DoW/Service or lobby on our behalf.
Required Qualifications
  • Bachelor’s degree in a relevant field, Aerospace or Mechanical Engineering
  • 8+ years experience in program management or aerospace leadership
  • Must be able to perform work subject to ITAR/EAR regulations and/or program requirements
  • Proven program management experience, preferably in the defense, national security, or aerospace domains
  • Proven experience leading a team of peers to field integrated products to real operating environments
  • Adaptive and introspective, willing to learn, teach, lead, and follow
Preferred Experience
  • Advanced degree in a technical field
  • Experience with Department of Defense (DoD) and Government Contracts
  • Leadership and team building skills to include fostering collaborative and positive cultures, formal and informal influencing skills, and team empowerment and motivation expertise
  • Problem solving skills and knowledge of program management tools and procedures
  • Excellent oral and written communication skills
Benefits
  • Unlimited PTO – Vacation, Sick, Personal, and Bereavement
  • Paid Parental and Adoptive Leave
  • Medical, Dental and Vision Insurance
  • Tax Advantage Accounts (HSA/FSA)
  • Employer Paid Short and Long Term Disability, Basic Life, AD&D
  • Additional Benefit Options Including Voluntary Life and Emergency Medical Transport
  • EAP Program
  • Retirement Savings Plan – 401k with Company Match
  • Equity Grants in the Company

Colorado law requires us to tell you the base compensation range for this role, which is $125,000 – $160,000, determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we are evaluating individuals based on their unique experience and abilities to fit our needs.

US CITIZENSHIP, PERMANENT RESIDENCY, REFUGEE OR ASYLUM STATUS IS REQUIRED.

Eligibility to obtain and maintain a U.S. Security Clearance.

We’re an equal‑opportunity employer. You will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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