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Support Operations Program Manager Jobs in Carp, ON

United Rentals - French

Operations Manager

Ashton, ON · On-site

CA$79K - CA$121K/yr

Support Branch Manager in implementing actions to achieve financial objectives Assist the Branch ... Paid Parental Leave United Compassion Fund Employee Discount Program Career Development ...

HUNGRY Marketplace

Operations Manager

Ottawa, ON · On-site

Manage local vendor and logistics relationships that support daily hub and delivery operations. * Monitor service quality in real time, and proactively flag and resolve operational risk before it ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

Perform PIM (CyberArksecret manager)support operations on day-to-day basis * Lead the incident call ... programs which are designed to reward individual and firm-wide achievements.We are committed to ...

Thales

Director Program Delivery

Ottawa, ON · Hybrid

Chair Monthly Program Reviews, supporting and challenging Project and Program Managers to ensure ... Collaborates with the VP, Operations and Chief Performance Officer to implement performance metrics ...

Pro Office Service

Operations Manager

Kanata, ON

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office ... program, and paid time off. We would like to thank all applicants who apply. Due to the volume of ...

L3HHCM20

Specialist, Program Management

Ottawa, ON · On-site

CA$85K - CA$135K/yr

L3Harris is seeking an experienced Project Manager to join and support the Project Management team ... ICS Program Implementation Phase, involving: * Organization and scheduling of projects and ...

Amrize

Operations Coordinator

Ottawa, ON · On-site

... management support, and operational analysis across the market area. This role acts as a critical ... Access to voluntary programs like RRSP and TFSA for future financial planning. * Healthy Living ...

Ciena

Leader, Material Manager

Ottawa, ON · On-site

... that support predictable product launches and operational performance. How you will make an impact: Lead material management execution for NPI programs, ensuring material availability, supplier ...

PetSmart

Retail Operations Manager

Nepean, ON

Facilitates the associate experience and supports associate development; including, but not limited ... Ship From Store programs. * Identifies and reacts to sales trends through analysis and ...

PetSmart

Retail Operations Manager

Nepean, ON

Facilitates the associate experience and supports associate development; including, but not limited ... Ship From Store programs. * Identifies and reacts to sales trends through analysis and ...

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All JobsSupport Operations Program JobsSupport Operations Program Manager JobsSupport Operations Program Manager Jobs in Carp, ON

Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

Infographic showing various Support Operations Program Manager job openings in Carp, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Operations Manager

Ashton, ON • On-site

United Rentals - French
Construction • 10K+ employees
Learn more about United Rentals - Frenchexternal

CA$79K - CA$121K/yr

Full-time

Medical, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

United Rentals rating

7.9

Company rating: 7.9 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As the Operations Manager II, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations.

What you'll do: Support Branch Manager in implementing actions to achieve financial objectives Assist the Branch Manager in ensuring compliance with all company policies Oversee sales efforts and business initiatives Performance management of direct staff including: Inside Sales Reps, Drivers, and other staff as applicable Motivate, coach and train personnel Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma; Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the construction rental equipment industry or related Strong motivational and leadership skills Superior customer service, teamwork and verbal/written communication skills Proficient in Microsoft Office (particularly Excel) Valid driver's license with an acceptable record This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Why join us. We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.

In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law

If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success

With many veterans already part of our team, we're ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range: $79,155.00 - $121,980.00 Apply.

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About United Rentals

Sourced by ZipRecruiter

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization - and we're passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

Industry

Construction and retail

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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