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Support Operations Program Manager Jobs in Arizona

Titan Technologies

Sr. Program Manager

Sierra Vista, AZ · On-site

$175K - $206K/hr

Oversee training support operations including TADSS support, logistics coordination, product ... At least 10 years of program management experience managing federal government contracts ...

Honeywell International, Inc.

Sr Program Manager

Phoenix, AZ · On-site

$108K - $109K/yr

The Senior Supply Operations Program Manager supports the Total InteGrated Engine Revitalization (TIGER) Public Private Partnership (PPP) Program, which includes production, development, and ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Arizona are hiring for Support Operations Program Manager jobs?

Cities in Arizona with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Program Manager, People Programs, Market Operations

Tempe, AZ • On-site

Carvana
Automobile Dealers • 5 - 10K employees
Learn more about Carvanaexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Key responsibilities

  • Lead multiple Market Operations team training, development, culture initiatives and projects by collaborating, communicating, and prioritizing with stakeholders.

  • Execute full-cycle program management duties to meet project goals, including defining scope, planning, monitoring, controlling, and closing projects.

  • Use data and analytical skills to measure project success, assess operational performance, conduct root cause analysis, and develop data-driven recommendations.

Carvana rating

7.0

Company rating: 7.0 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

Job description

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it's like to work here from the people that already do.
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment.
We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
This position is based at our corporate headquarters in Tempe, AZ
What you'll be doing
  • Lead multiple Market Operations team training, development, culture initiatives and projects by successfully collaborating, communicating and prioritizing across essential stakeholders to ensure goals are achieved.
  • Build strong relationships and work cross-functionally (internally and externally) with the necessary partners to support project initiatives.
  • Successfully execute full-cycle program management duties to meet project goals within given constraints (define goal, scope, deliverables, resources, budget and timeline; planning, monitoring and controlling during execution and finally, closing), with minimal guidance.
  • Leverage advanced analytical skills to measure project success, assess operational performance, conduct root cause analysis, and develop data-driven recommendations that optimize performance and influence senior leadership decision-making.
  • Effectively work through areas of ambiguity and complexity; demonstrating initiative and structuring problem-solving approaches to achieve our business needs.
  • Identify operational weaknesses and risks, and help innovate or improve processes.
  • Use data to make operational decisions, uncover insights, and provide direction to senior management.
  • Effectively partner with stakeholders to determine the needs of their departments and create/deliver communication plans to leadership; build, maintain, and communicate portfolio and/or project performance and progress across Market Operations platform and stakeholders.
  • Other duties as assigned

What you should have
  • Bachelor's degree required and a minimum of 5 years working experience in Project Management, operations, business analytics, or a related role, ideally in a fast-paced, high-growth environment.
  • Experience leading cross-functional project teams through Initiation, Design, Planning, Execution and Close phases for large-scale, complex and ambiguous initiatives
  • Experience working across different business units to communicate project vision, develop plans and drive change
  • Proven ability to comfortably engage, evaluate, and collaborate with external job candidates, ensuring a positive and professional experience throughout the program
  • Experience with developing training processes and content
  • Ability to structure and conduct root cause analysis, identify key performance indicators (KPIs), and develop effective solutions to operational challenges.
  • Strong analytical mindset with the ability to transform complex data sets into actionable insights and drive strategic decision-making.
  • Self-starter attitude with the ability to drive excellence and meet high standards
  • Fast learner with the ability to make decisions, problem solve, prioritize, and multi-task in an analytical and organized manner
  • Superior interpersonal skills, ability to interface with a variety of personalities with professionalism
  • Ability to take an entrepreneurial approach to project management and commitment to team support
  • Ability to learn quickly, transfer knowledge and provide valuable and actionable feedback
  • Ability to manage multiple projects at the same time while maintaining high attention to detail
  • Must be willing to travel when necessary (up to 10% of the time)

What we'll offer in return
  • Full-Time Salary Position.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak, and understand English.
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
  • Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What Carvana employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Carvana

Sourced by ZipRecruiter

At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T").

Industry

Automobile dealers

Company size

5,001 - 10,000 Employees

Headquarters location

Tempe, AZ, US

Year founded

2011

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