Support Agent Jobs in Chicago, IL (NOW HIRING)

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else. 

SERHANT. Studios is a full-service creative and marketing agency that creates unique, high-impact content strategically designed to resonate with the largest real estate audience in the world. 

We're seeking a Multimedia Producer with a strong team mentality and proven experience in real estate media. This role will focus on producing, editing, and delivering high-quality video property tours as well as social-first video content designed to amplify agent brands and drive audience engagement. 

The ideal candidate should be highly skilled in both production and editing and comfortable providing direction and guidance to on-camera talent. You should bring deep knowledge of social platforms such as Instagram, YouTube, Facebook, and TikTok, and be well-versed in optimizing footage for cross-platform distribution. 

We're looking for someone who is equal parts organizer and creative, able to thrive in a start-up culture, juggle multiple projects, and deliver impactful, polished work. If you're energized by fast-paced environments and have the ability to both execute and innovate, this is the perfect role for you. 

• Follow a fast-paced schedule of shooting luxury real estate in diverse markets 
• Produce, edit, and deliver captivating video property tours tailored to highlight the unique features and selling points of each listing 
• Take ownership of the full production process, from conceptualization to post-production, ensuring timely delivery of all assets 
• Capture and edit headshot and lifestyle photography to support agent branding and marketing needs 
• Contribute to the conception and execution of digital assets for photo projects, including portraiture, team photoshoots, lifestyle, event photography, and behind-the-scenes content 
• Provide creative direction and guidance to on-camera talent, ensuring effective communication of messaging and consistent brand representation 
• Stay current on the latest trends and best practices in real estate media and social-first content creation, continuously refining techniques to enhance quality and impact 
• Optimize video content for distribution across social media platforms such as Instagram, YouTube, Facebook, and TikTok, maximizing reach and engagement 
• Craft social-forward content designed to elevate and cultivate the personal brands of agents, aligning with their individual goals and target audiences 
• Proactively identify opportunities for innovation and process improvement in multimedia production workflows 
• Collaborate with agents to create a wide range of engaging, shareable content 
• Track and analyze video performance data to evaluate effectiveness and inform future creative decisions 
• Manage, maintain, and prepare production equipment to ensure smooth operations and optimal performance 
• Collaborate with broader media and production teams to streamline asset management and organization, ensuring efficiency and accessibility 
• Perform additional duties as assigned to support production and media initiatives 
• *The company reserves the right to add or change duties at any time. 

• Genuine passion for understanding the dynamics of shareable and viral content 
• Demonstrated track record of 1-3 years in media production, showcasing expertise in creating compelling content 
• Proven experience in producing high-quality content for lifestyle, property, or brand-focused audiences 
• Proficiency in operating DSLR/cinema cameras, along with expertise in sound, lighting, and grip equipment 
• Highly competent in Adobe Photoshop Lightroom, Premiere Pro, and Illustrator 
• Proficiency in drone operation for capturing aerial video and photography 
• Familiarity with Adobe Creative Suite and previous on-set production experience 
• Deep understanding and enthusiasm for social media platforms like YouTube, Instagram, Facebook, and TikTok, with a focus on strategic content distribution 
• Ability to work both in small teams and independently 
• Capacity to manage multiple projects simultaneously across various stages of production, with strong organizational skills 
• Openness to giving and receiving constructive feedback, showcasing high emotional intelligence and adaptability 
• Possession of a clean driving record, valid driver's license, and access to a reliable vehicle for transportation 
• Ability to lift up to 25 lbs  

• Expertise in multimedia production, including filming, editing, and post-production across a variety of formats 
• Strong proficiency with professional cameras, lighting, sound, and editing software (Adobe Creative Suite, Premiere Pro, Photoshop, Lightroom) 
• Deep knowledge of social media platforms (Instagram, YouTube, TikTok, Facebook) and best practices for content optimization and distribution 
• Excellent organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines 
• Strong communication and collaboration skills, with the ability to provide creative direction and adapt to fast-paced environments 

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

The national base pay range for this position within the United States is $80,000.00 USD.

This position is located hybrid in Chicago, IL. The role will include work at a SERHANT. office and attendance at offsites, as agreed to with your manager. Candidates must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
Recruiting Fraud Notice
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training.
SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process. All genuine job openings will be posted here on on our Careers page or Linkedin, and all communications from the SERHANT. recruiting team and/or hiring managers will be from an @serhant.com email address.

Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.